IT Support Specialist I

Prime Healthcare • Des Plaines, IL

1d

About The Position

Prime Healthcare is seeking an IT Support Specialist I to join its corporate team. The role provides telephone support for the help desk and associated processes, along with tier-one support for hardware and software applications. The specialist uses help desk software to track incoming calls, document incidents, and route calls. Critical situations requiring immediate attention are escalated to technicians. The role also requires maintaining the skills to assist a variety of users and advising the Director or Manager of issues that may affect the Information Services department.

Requirements

• Work experience in help desk activities using a help desk software application.
• Knowledge of email system fundamentals.
• Understanding of network concepts, including TCP/IP and MS/NT.
• Familiarity with internet and web browser concepts.
• High school diploma required for all new hires starting 4/1/14.

Nice To Haves

• A+ certification.
• 0–2 years of related work experience and customer service experience.
• Knowledge of Outlook, MS Office, and Active Directory.

Responsibilities

• Provide telephone support for the help desk and associated processes.
• Provide tier-one IT support for hardware and software applications.
• Use help desk software to maintain an accurate account of incoming calls.
• Document incidents, route calls, and notify technicians of critical situations requiring immediate attention based on priority.
• Maintain the skills needed to interface with a variety of users regarding specific problems.
• Advise the Director or Manager of issues that may affect the Information Services department.

Benefits

• Paid time off.
• 401(k) retirement plan.
• Medical coverage.
• Dental coverage.
• Vision coverage.
• Tuition reimbursement.
• Voluntary benefit options.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED