IT Support Specialist I

Y-12 Credit Union • Knoxville, TN

4d

About The Position

The IT Support Specialist I is one of the first points of contact for employees seeking technology support. The role troubleshoots technical issues, sets up equipment, provides guidance, and helps keep the technology employees rely on working smoothly. It combines hands-on support with clear communication, follow-through, and efforts to improve the support experience. The work may involve resolving software issues, setting up workstations, helping employees use Microsoft 365, documenting solutions, and supporting technology rollouts.

Requirements

• 1–3 years of technical support, help desk, or related IT experience.
• Working knowledge of Microsoft Windows, Microsoft 365, computers, mobile devices, printers, and other everyday workplace technology.
• Curiosity, patience, and willingness to take ownership of issues and see them through.
• Enjoyment of troubleshooting, learning how things work, and helping people solve problems.

Responsibilities

• Help employees troubleshoot hardware, software, connectivity, and everyday technology issues.
• Set up and support computers, laptops, mobile devices, printers, software, and other technology.
• Manage help desk requests from initial troubleshooting through resolution or escalation.
• Keep employees informed and make technical information easier to understand.
• Maintain accurate support documentation and help identify recurring issues.
• Support technology deployments, updates, equipment replacements, and other IT initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed