IT Specialist I

City of Bartow•Bartow, FL

About The Position

This is a responsible technical and analytical position supporting the City's enterprise hardware, software, and network infrastructure. The IT Specialist I supports, maintains, and upgrades City desktops, laptops, tablets, smartphones, printers, copiers, telephones, Active Directory accounts, and related enterprise and standalone software applications. Work is performed under general supervision from the IT Director and/or Senior IT staff. The position has no supervisory responsibilities. The role may require local travel between City facilities, operation of a City vehicle, overtime or alternate hours as needed, and protective gear when exposed to power plant conditions. All City of Bartow employees are considered essential in times of emergency and must adhere to applicable Florida public ethics and public records statutes.

Requirements

High school diploma or equivalent.
Two years of experience in technical computer support, or an equivalent combination of education, training, and experience providing the knowledge, skills, abilities, and competencies necessary for success.
Considerable knowledge of personal computer and laptop hardware.
Thorough knowledge of Microsoft Office, including Outlook in an Exchange environment.
Functional knowledge of computer networking in an Active Directory environment.
Thorough knowledge of Microsoft operating systems and basic iOS and Android skills.
Knowledge of computer security risks and vulnerabilities.
Knowledge of configuring and maintaining wireless technologies.
Ability to troubleshoot standard and proprietary applications and understand the City-wide network infrastructure.
Ability to use elevated permissions responsibly in accordance with IT policy.
Ability to move and install moderately heavy equipment.
Ability to follow complex oral and written instructions and maintain effective working relationships.
Commitment to workplace safety and reporting unsafe conditions.
Valid State of Florida driver's license and ability to maintain a valid telephone number.
Ability to complete training and obtain certifications for new technologies.
Must pass an FDLE background check and certification.
Ability to exert up to 50 pounds of force regularly, move and install computer equipment, and perform routine keyboard operation.
Ability to troubleshoot complex IT issues, work independently under limited supervision, handle multiple tasks accurately and promptly, and demonstrate strong problem-solving and analytical skills.

Nice To Haves

Associate degree in computer repair or a related field.
CompTIA A+ certification.

Responsibilities

Answer helpdesk calls, enter work orders, and ensure timely resolution of issues involving enterprise hardware, software, and peripherals.
Monitor, maintain, and repair City computers, laptops, desk phones, tablets, smartphones, copiers, printers, and related equipment.
Configure, image, and replace computers and laptops using standard deployment methods.
Receive and document work orders and ensure their timely completion.
Work with Network and System Administrators to analyze and correct IT-related problems.
Support the City's mobile workforce by installing, maintaining, and upgrading wireless devices and Wi-Fi technologies.
Create, maintain, and remove Active Directory user and computer accounts.
Assist with enterprise security modifications and documentation.
Monitor and resolve malware, spyware, and virus issues using enterprise administration consoles.
Track and log software licenses in compliance with agreements.
Maintain an accurate inventory of technology equipment.
Operate a City vehicle to travel to facilities for IT support.
Perform related work and other duties as assigned.