IT Specialist I

Young Living Essential Oils • Lehi, UT

4d • Onsite

About The Position

The IT Specialist I provides entry-level technical support to end-users, assists with hardware and software troubleshooting, and supports basic IT operations. The role responds promptly to helpdesk tickets and helps maintain IT systems under direct supervision. The position is based at the assigned worksite in a professional office environment and does not have supervisory responsibilities.

The regular schedule is 8 a.m. to 5 p.m., Monday through Friday, with an hour lunch. Occasional evening and weekend work may be required. Employees are also expected to work at least one non-convention farm event per year and the annual company convention. Exact hour requirements may be reasonably modified by the employee’s manager to meet business needs.

The position routinely uses standard office equipment, including a laptop, desktop, smartphone, and photocopiers. The work environment is usually moderately noisy, and essential oils are worn and/or diffused. Physical demands include close vision, adjusting focus, typing, filing, occasionally lifting office supplies up to 20 pounds, and tolerating the scent of essential oils worn or diffused.

Young Living does not provide visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis. The job description is not all-inclusive, and employees may perform other related duties as needed.

Requirements

• Associate’s degree in Information Technology or a related field.
• Up to 2 years of technical support experience; a combination of education and experience may meet this requirement.
• Basic understanding of Windows or Mac operating systems and Microsoft Office.
• Strong customer service and communication skills.
• Ability to follow documented procedures and instructions.
• Willingness to learn and adapt to new technologies.
• Must be physically present at the assigned worksite.
• Must be currently authorized to work in the United States on a full-time basis; visa sponsorship is not provided.

Nice To Haves

• Bachelor’s degree in IT or a related field.
• Internship or 1 year of helpdesk or support experience in a corporate setting.

Responsibilities

• Respond to IT support requests through a ticketing system, by phone, or in person.
• Assist with setup and troubleshooting of desktops, laptops, printers, and mobile devices.
• Support basic network connectivity and software installations.
• Document incidents and resolutions in the helpdesk knowledge base.
• Maintain inventory of hardware and peripherals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree