IT Operations Specialist I

Cloudflare•San Francisco, CA

18h•Onsite

About The Position

Cloudflare is hiring an IT Operations Specialist I to provide onsite IT support and maintain daily workplace technology at its corporate office in London, UK. The role works primarily in a macOS and Google Workspace environment, with additional support for Windows and Linux endpoints. The specialist provides hands-on technical assistance, supports office audiovisual systems, and manages end-to-end hire-to-retire IT processes. The role also uses internal AI tools to improve support workflows and documentation and collaborates with IT, HR, Places & Office, and Security teams to deliver a seamless employee technology experience. This is an in-office position, five days per week, with a scheduled on-call rotation that may include evenings and weekends for critical incidents and urgent support. The role is eligible to participate in Cloudflare’s equity plan. Applicants must provide a current resume or CV detailing relevant IT workplace support experience.

Requirements

1–2 years of hands-on IT support or help-desk experience in a corporate environment.
Strong expertise troubleshooting macOS hardware, software, and enterprise operating-system configurations.
Working knowledge of Windows and basic Linux desktop administration or command-line troubleshooting.
Practical Google Workspace administration experience, including user management, Shared Drives, Groups, and Admin Console.
Availability to work onsite five days per week and participate in a scheduled after-hours on-call rotation.
Readiness to use internal AI tools and assistants to streamline ticketing, troubleshooting, and technical documentation.
Strong written and verbal communication skills and a customer-first approach to technical support and leading new-hire orientations.
A current resume/CV detailing relevant IT workplace support experience.

Nice To Haves

Experience with macOS endpoint management using MDM platforms such as Jamf Pro or Kandji.
Experience using corporate ticketing platforms such as Jira Service Management or Zendesk.
Relevant technical certifications such as Apple Certified Support Professional (ACSP), Google Workspace Administrator, CompTIA A+, or ITIL 4 Foundation.

Responsibilities

Provide primary onsite technical support, including employee walk-ups, support tickets, and hardware troubleshooting across macOS, Windows, and Linux endpoints.
Work with IT engineering and operations teams on infrastructure updates, system policy enforcement, and escalated technical issues.
Manage hire-to-retire IT operations, including hardware provisioning, account setup, new-hire IT orientation, offboarding asset recovery, and access revocation.
Administer user accounts, permissions, and group access in Google Workspace and connected corporate SaaS tools.
Manage physical IT assets, including inventory tracking, hardware check-in/check-out, stock audits, and secure device disposal.
Use internal AI tools to summarize support incidents, accelerate ticket resolution, and draft end-user Knowledge Base documentation.
Support conference-room technology, including Google Meet Hardware and Zoom Rooms, and provide live technical setup for town halls and department events.
Participate in a scheduled after-hours on-call rotation for critical P1/P2 incidents, system outages, and urgent executive support needs.

Benefits

Eligible to participate in Cloudflare’s equity plan.
Medical/Rx insurance (benefit details may vary outside the United States).
Dental insurance.
Vision insurance.
Flexible Spending Accounts.
Commuter Spending Accounts.
Fertility and family-forming benefits.
On-demand mental health support and Employee Assistance Program.
Global Travel Medical Insurance.
Short- and long-term disability insurance.
Life and accident insurance.
401(k) retirement savings plan.
Employee Stock Participation Plan.
Flexible paid time off covering vacation and sick leave.
Leave programs, including parental, pregnancy health, medical, and bereavement leave.