IT Specialist I

Vincentian CARES•St. Petersburg, FL

11d•Hybrid

About The Position

This position is responsible for assisting in the daily operations of the Information Technology (IT) department. This includes conducting day-to-day computer operations, database management, telephone system operations, hardware and software management, system development, and researching and analyzing system problems.

Requirements

Able to speak, write and understand English.
Must possess computer skills necessary to complete assigned tasks.
Must be sensitive to and respect cultural diversity amongst clients, staff, and volunteers and able to work with diverse racial, ethnic, and economic groups.
Flexible work schedule including evenings, nights, weekends, and holidays.
Ability to set appropriate limits, work under deadlines and multi-task.
Ability to organize, prioritize, self-motivate, and deliver results.
Excellent communication and listening skills.
Possess strong work ethics.
Successfully pass Law Enforcement background screening.
Valid Florida driver’s license if driving an agency vehicle or a personal vehicle for company business.
Must have reliable transportation.
Participate in Agency Performance Quality Improvement (PQI) program and Accreditation/Reaccreditation process.
Mission-driven attitude supplemented with integrity and passion.
Adherence to the highest ethical standards, personally and professionally.
A high level of openness and willingness to receive feedback/suggestions from superiors and others, and to learn new skills to improve job performance.
Evidence of deep alignment with the Vincentian CARES Mission and Values.
This position requires a Level 2 background screening through the Florida Background Screening Clearinghouse.
Associate degree in computer science or equivalent or MCSA certification.
2-years of business experience in information systems technology in lieu of education.
Thorough knowledge of Microsoft Office applications.
Experience in solving complex computer hardware problems.

Nice To Haves

Effective organizational and planning skills.
Information systems management to include data processing and systems administration.
Must exhibit team building skills, a “can-do” attitude, and strong customer-support skills.

Responsibilities

Install, configure, and upgrade workstation operating systems and application software, using standard business and administrative packages; may modify specific applications for use in operational departments.
Supports and troubleshoot CATV and security technology.
Assist in daily operations of the IT department.
Adhere to current IT procedures and participate in exploring new strategies to increase efficiency, enhance workflow and improve customer satisfaction.
Protect customer data from outside infiltration through encryption, secure data storage and other necessary means.
Assist with the installation of new hardware and software.
Assist in employee training for new systems and software.
Assist in new employee orientation training.
Prepare documents, spreadsheets, and database as necessary for reporting purposes.
Back-up databases to media and offsite secure storage as directed.
Store and protect information from major malfunctions, disaster, or other losses.
Research and recommend replacement of equipment and upgrade software as needed.
Manage the support, training and troubleshooting of office telephone systems and voicemail.
Serves as technical resource to departments regarding information services and hardware needs.
Actively participate in the PQI System.
Facilitate the analysis of data.
Comply with all applicable training requirements.
Comply with all company safety, personnel and operational policies and procedures.
Comply with work schedule to ensure effective operations of Agency programs.
Contributes positively as a member of a productive and cooperative team.
Performs other duties as necessary to fulfill the Vincentian CARES mission.