IT Specialist I

McKenzie Health•Watford City, ND

About The Position

The IT Specialist I joins a small IT team supporting more than 200 employees. The role reviews and works Helpdesk tickets within the employee’s skillset and provides technical support in areas such as user accounts, data access, computer troubleshooting, laptop and tablet deployment, and software installation. The position also supports employee onboarding, computer lifecycle management, documentation, and IT projects. The role participates in an IT on-call rotation and follows McKenzie Health’s IT standards. Duties may be reassigned, eliminated, or changed as needed. McKenzie Health describes its workplace culture as one where employees are appreciated for their capabilities and contributions. Compensation is competitive and depends on experience. The position has no supervisory responsibilities.

Requirements

Previous experience configuring and troubleshooting Windows 10/11 computers and installing software.
Ability to work independently and in a team environment, with initiative and motivation.
Troubleshooting skills, including attempting common troubleshooting steps before escalation.
Attention to detail and ability to prioritize tasks.
Demonstrated customer service skills and a friendly disposition toward helping others.
Proficient writing skills for technical documentation.
Ability to prepare office workspaces with technology equipment, including lifting and setting up sit/stand desks.

Nice To Haves

Proficiency supporting remote employees over video calls using remote management tools.
Previous experience in a service desk environment, using ticketing systems, and working in Active Directory.
Associate degree in an IT-related field.
Previous experience using unified communication systems, VPNs, and networking basics.
Certifications such as A+, MCP, or MCSE.

Responsibilities

Monitor, prioritize, resolve, and document incoming Helpdesk tickets in the ticketing system.
Troubleshoot hardware, software, connectivity, mobile devices, remote desktop configurations, and other computer-related issues using problem-solving skills, documentation, and support from IT colleagues.
Record detailed activities in the ticketing system, maintain ticket status, and identify when additional documentation is needed.
Work with the IT team and third-party vendors to resolve more complex hardware issues.
Assist the IT & Support Services Manager with onboarding new employees.
Support computer lifecycle management, including maintaining device inventory, configuring and deploying laptops to new hires, replacing current employees’ laptops, and preparing laptops for retirement.
Create and update troubleshooting references, IT procedures, and end-user how-to documentation.
Participate in the IT on-call rotation.
Adhere to McKenzie Health’s IT standards.
Assist IT colleagues with projects and tasks as required.
Prepare employee workspaces with technology equipment, including setting up monitor arms, cabling under desks, and lifting and setting up sit/stand desks.