IT Specialist I (Field)

AXS•Los Angeles, CA

4d•$28 - $29

About The Position

AXS is seeking an IT Specialist I to support IT Operations, including event support, on-site setup, network troubleshooting, and AXS computer hardware and software at various festivals. The role provides hardware, software, and other technical support to clients and end users, and collaborates with Client Support, Implementation, Account Management, and other functional teams. The position involves significant travel, up to 60%, and may require off-hours, on-call, and weekend work.

Requirements

At least 1 year of experience in an IT support position or related role.
AA/AS or BA/BS degree in information technology or a related technical field of study.
Technical and operational skills in installing, troubleshooting, and supporting networking and workstation hardware at client premises.
Working knowledge of Windows OS, Windows Server, and Apple iOS.
Working knowledge of networking concepts, including OSI network layers, TCP/IP, WAN devices, circuits, cabling, and telephonic and/or Wi-Fi technology.
Knowledge of commonly used concepts, practices, and procedures in desk-side and server environments.
Ability to troubleshoot and work reliably and responsibly both independently and in a team environment.
Effective verbal and written communication skills for identifying client needs and evaluating technical solutions.
Ability to work under stressful conditions and time constraints.
Ability and willingness to work off-hours, on-call, and weekends as necessary.
Ability to lift, pull, or carry up to 100 pounds during events.
Willingness to travel significantly, up to 60%.

Responsibilities

Provide technical support to clients for software, hardware, and network issues, ensuring timely and effective resolution of IT and Operations requests.
Set up equipment for clients and performers, including computers, access control systems, switches, and associated software.
Provide remote-hands assistance as requested by customers.
Communicate with cross-functional teams to assess and address operational hardware and event logistics requirements.
Manage inventory, including stock levels, shipments, records, and discrepancy identification.
Investigate and resolve issues and implement improvements to existing procedures and applications.
Communicate with clients to identify needs and evaluate alternative technical solutions.
Provide technical support for smaller projects, operations, and special live events.
Monitor, install, and troubleshoot network equipment, access control systems, hardware, and software.