IT Field Specialist

Equity Residential•Seattle, WA

21h•$101,000 - $124,000

About The Position

The IT Field Specialist serves as the IT resource for Vivmark Residential’s IoT products, leasing office equipment, Internet connectivity, and low-voltage projects at apartment properties. This role manages and participates in Community Technology Group projects in an assigned market, makes technical recommendations, conducts site surveys, manages vendors, and assesses, troubleshoots, repairs, or recommends replacement of failed or obsolete systems. The specialist is a technology subject matter expert for Internet-connected multifamily building systems, including video entertainment, music, door access, cameras, and smart package rooms. The position supports property and maintenance leadership with IT needs, manages property Internet and IoT systems, contributes to project scoping and budgets, and helps implement connectivity and building technology according to established strategies and standards. It also includes regular property visits, vendor coordination, help desk ticket management, documentation, reporting, and local project execution across an assigned metropolitan area. Local travel is daily, with overnight travel 50%.

Requirements

Bachelor’s degree, associate degree, or completion of technical courses.
At least 5 years of experience in a technical field involving low-voltage cabling, installation or maintenance of audio-visual systems, building entry systems, or Internet service providers.
Understanding of LAN/WAN technologies.
Experience managing technical projects.
Ability to work unsupervised and manage time and workload effectively according to priorities set by the Director and Vice President.
Excellent written, verbal, and customer-service skills, with the ability to communicate effectively across all levels of the organization.
Strong computer proficiency in Google Apps and Microsoft Office.
Understanding of a range of multifamily building systems and applications.
Ability to use hand tools and power tools normally used in maintenance and construction.
Valid driver’s license, good driving record, and auto insurance.
Ability to hear and speak sufficiently to converse by phone and in person; interpret, evaluate, and communicate detailed written or verbal instructions; and see well enough to use a computer and read written communications.
Ability to lift, push, pull, or carry up to 15 pounds; may need to climb stairs depending on the property structure.

Responsibilities

Review IT and IoT systems at properties and work with department owners to ensure they are functioning properly.
Support Maintenance Supervisors, Directors, and Property Managers with IT activities and evaluate technology needs with Property Managers and Regional Managers.
Recommend, assist with, and participate in optimizing technology, including video, audio, door entry, and surveillance systems.
Assist with preparing the annual operating budget for voice, video, and data.
Maintain current knowledge of technology, techniques, and programs.
Manage Internet and IoT-connected property systems in assigned markets, including Wi-Fi, cameras, building access controls, audio/visual systems, and VoIP phones.
Partner with investment and development teams to scope projects and review or prepare budgetary quotes.
Conduct acquisition due-diligence walks, inventory and document existing technology, and recommend how to bring properties’ technology into the company environment.
Manage projects and schedules within assigned markets.
Coordinate property visits, vendor meetings, and conference calls for projects involving Internet connectivity, Wi-Fi, access, music, IoT systems, and security.
Work with cross-functional teams to understand connectivity needs, conduct site surveys, and report findings clearly and promptly.
Implement Internet-connected building systems and Wi-Fi according to defined strategies and standards.
Execute local project tasks supporting connectivity projects managed by the Community Technology Group and Construction Services.
Dispatch carriers and service technicians when work cannot be completed in-house and direct their work during property visits.
Manage Community Technology Group help desk tickets and Wi-Fi trouble escalations for the assigned area; prioritize, troubleshoot, and escalate issues as appropriate.
Provide the Director and Project Manager with regular, detailed written reports on weekly schedules, site survey results, and vendor meetings.
Document building-system knowledge in the company’s IoT database.
Create standard operating procedures and serve as a subject matter expert on building systems such as access systems, gates, common-area music, entertainment A/V, and security cameras.
Represent the company professionally and maintain a courteous attitude with vendors, residents, and coworkers.
Perform other duties as necessary.