IT Field Specialist

Equity Residential•Denver, CO

21h•$94,000 - $115,000

About The Position

The IT Field Specialist is the IT resource for Vivmark Residential’s IoT products, leasing office equipment, Internet connectivity, and low-voltage projects at the company’s apartment properties. The specialist manages and participates in projects in an assigned market for the Community Technology Group, makes technical recommendations, conducts site surveys, and manages vendors. The role assesses and troubleshoots systems, repairs them or recommends replacements, and serves as a technology subject matter expert for Internet-connected multifamily building systems, including video entertainment, music, door access, cameras, and smart package rooms. The specialist manages Internet and IoT-connected systems across properties in an assigned market, supports property and maintenance teams, and coordinates with investment, development, construction, vendors, carriers, service technicians, and other company teams. Work includes project planning and execution, connectivity implementation, property visits, acquisition due diligence, ticket management, reporting, documenting building systems, and developing standard operating procedures. Local daily travel and overnight travel of 50% are required. The position requires a valid driver’s license, a good driving record, and auto insurance. The salary range is $94,000–$115,000 per year, with a discretionary annual bonus of 10.5% in addition to base salary. Starting pay is determined by job-related skills, experience, and qualifications.

Requirements

Bachelor’s degree, associate degree, or completion of technical courses.
At least 5 years of experience in a technical field working with low-voltage cabling, installing or maintaining audio-visual systems, building entry systems, or Internet service providers.
Understanding of LAN/WAN technologies.
Experience managing technical projects.
Ability to work unsupervised and manage time and workload effectively to meet priorities set by the Director and Vice President.
Excellent written, verbal, and customer service skills; ability to communicate effectively with all levels of the organization.
Strong computer proficiency in Google Apps and Microsoft Office.
Understanding of a range of multifamily building systems and applications.
Ability to use hand tools and power tools normally used in maintenance and construction.
Valid driver’s license, good driving record, and auto insurance.
Ability to travel locally daily and overnight travel 50%.
Ability to hear and speak well enough to communicate by phone and in person, interpret and communicate detailed instructions, and see well enough to use a computer and read written communications.
Ability to lift, push, pull, or carry up to 15 pounds; may need to climb stairs depending on property structure.

Responsibilities

Review IT and IoT systems at properties and assist department owners in ensuring systems function properly.
Support Maintenance Supervisors, Maintenance Directors, and Property Managers with IT support activities.
Assist Property Managers and Regional Managers in evaluating technology needs.
Recommend, assist with, and participate in optimizing technology, including video, audio, door entry, and surveillance systems.
Assist in preparing the annual operating budget for voice, video, and data.
Maintain knowledge of new technology, techniques, and programs.
Manage Internet and IoT-connected systems at assigned properties, including Wi-Fi, camera systems, building access controls, audio/visual systems, and VoIP phones.
Partner with local investment and development teams to scope projects and review or build budgetary quotes.
Conduct acquisition due-diligence walks to inventory and document existing technology and recommend how to bring properties’ technology online within the company’s environment.
Manage projects and schedules independently within assigned markets.
Manage property visits, vendor meetings, and conference calls across a metropolitan area for connectivity-related projects.
Work with cross-functional teams to understand connectivity needs, conduct site surveys, and report findings clearly and promptly.
Implement Internet-connected building systems and Wi-Fi according to defined strategy and standards.
Execute local project tasks supporting connectivity projects managed by the Community Technology Group and Construction Services.
Dispatch carriers and service technicians when work cannot be completed in-house and direct their work during property visits.
Manage Community Technology Group Help Desk tickets for voice, Wi-Fi, and broadband requests, and Wi-Fi trouble escalations in the assigned area; prioritize, troubleshoot, and escalate issues.
Provide regular, detailed written reports to the Director and Project Manager about weekly schedules, site survey results, and vendor meetings related to Community Technology Group projects.
Document building-system knowledge in the company’s Internet of Things database.
Create standard operating procedures and serve as a subject matter expert on building systems such as access systems, gates, common-area music, entertainment-system A/V, and security cameras.
Represent the company professionally and maintain a courteous attitude with vendors, residents, and coworkers.
Perform other duties as necessary.