IT Field Specialist

Integra • Dallas, TX

4d

About The Position

The IT Field Specialist coordinates and executes the mobilization, deployment, support, and lifecycle management of IT equipment and infrastructure across construction sites. Based in the DFW office and traveling extensively to active and new project locations, the specialist helps ensure construction teams have reliable, properly configured technology from site startup through ongoing operations. The role is a primary liaison among the internal IT Help Desk, construction stakeholders, local contractors, equipment providers, and other vendors, and manages field technology assets, vendor relationships, service contracts, issue resolution, and status communication.

The specialist leads technology mobilization and demobilization; assesses site requirements; coordinates equipment setup, configuration, testing, and readiness; and provides on-site installation and hands-on support when remote or local assistance is insufficient. When not traveling, the role works from the DFW office as part of the Help Desk team, supporting users, handling escalated requests, preparing equipment, and contributing to IT support priorities. The position also manages site assets and vendor services, improves field support practices, and provides day-to-day functional leadership for field technology activities.

Requirements

• At least 5 years of progressive experience in IT support, desktop support, field services, infrastructure support, or a related technical role, including resolving issues beyond entry-level Help Desk support.
• Experience coordinating technology deployment or support across multiple locations.
• Experience working directly with vendors, contractors, or third-party service providers.
• Hands-on experience deploying and troubleshooting end-user devices, peripherals, network connectivity, printers, telecommunications, and common workplace technology.
• Experience with IT asset management, inventory control, equipment lifecycle processes, and documentation.
• Working knowledge of Microsoft 365, Windows operating systems, endpoint hardware, ticketing systems, remote support tools, and basic networking concepts.
• Valid driver's license and ability to meet company travel requirements.
• Ability and willingness to work primarily from the DFW office when not traveling and to travel approximately 70% to construction site locations.
• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred; an equivalent combination of education and relevant experience may be considered.

Nice To Haves

• Experience supporting remote, field-based, construction, industrial, or distributed work environments.
• Contract administration, purchasing, quote review, or vendor performance management experience.
• Industry certifications such as CompTIA A+, Network+, Microsoft, ITIL, or equivalent.

Responsibilities

• Lead mobilization and demobilization of IT equipment and technology services for new, active, and closing construction sites.
• Assess site technology requirements and coordinate setup, configuration, testing, and readiness of computers, monitors, printers, networking equipment, connectivity solutions, phones, conference room technology, and accessories.
• Travel to construction sites to install equipment, resolve escalated issues, verify infrastructure readiness, and provide hands-on technical support when remote or local support is insufficient.
• Develop and maintain site technology checklists, equipment standards, support documentation, and repeatable mobilization procedures.
• Serve as the primary field services contact for construction teams, provide timely status updates, communicate risks or delays, and coordinate solutions with internal IT resources and external partners.
• Troubleshoot and resolve complex hardware, software, connectivity, peripheral, access, and end-user technology issues across field locations.
• Partner with network, infrastructure, security, applications, and Help Desk teams to diagnose issues, implement standards, and escalate specialized support needs.
• When not traveling, work from the DFW office as part of the Help Desk team, supporting users, handling escalated service requests, preparing equipment, and contributing to broader IT support priorities.
• Maintain accountability for site IT assets, including deployment records, inventory accuracy, transfers, replacements, returns, secure storage, and disposition coordination.
• Engage and coordinate qualified local contractors and vendors for on-site support; define scopes of work, schedule services, monitor progress, and validate completion.
• Manage vendor relationships and IT equipment and service contracts, including obtaining quotes, coordinating purchases or rentals, monitoring service delivery, reviewing invoices, and addressing performance concerns.
• Maintain vendor contacts, service records, asset documentation, and contract-related information for field operations.
• Identify recurring field technology issues and recommend improvements to equipment standards, deployment practices, vendor coverage, support processes, and site readiness.
• Provide day-to-day guidance and functional leadership for field technology activities and help establish a scalable field services capability.
• Coordinate priorities across multiple construction sites while maintaining clear communication, timely follow-through, and alignment with broader IT support objectives.
• Perform other duties and technology initiatives as assigned.

Benefits

• Competitive pay with incentive opportunities recognizing results and contributions.
• Medical, dental, and vision coverage.
• Life and disability insurance programs.
• Voluntary benefits options.
• Generous paid time off.
• Education assistance and tuition support.
• Retirement and savings programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed