IT Field Specialist

Equity Residential•Boston, MA

18h•$106,000 - $130,000

About The Position

The IT Field Specialist is the IT resource for Vivmark Residential’s IoT-related products, leasing office equipment, Internet connectivity, and low-voltage projects at apartment properties. The specialist manages and participates in Community Technology Group projects in an assigned market, makes technical recommendations, conducts site surveys, and manages vendors. The role assesses and troubleshoots systems that are down or obsolete, repairs them when appropriate, and recommends replacements. The specialist serves as a technology subject matter expert for Internet-connected multifamily building systems, including video entertainment, music, door access, cameras, and smart package rooms. The position supports property and regional teams, evaluates technology needs, manages property Internet and IoT systems, and helps scope and deliver connectivity projects. It includes frequent property visits, vendor coordination, local travel, written reporting, and oversight of help desk tickets and escalations. The role also documents building systems and develops standard operating procedures. The position requires a bachelor’s or associate’s degree, or completion of technical courses, and at least five years of relevant technical-field experience. Local travel is required daily, with overnight travel 50%. Salary is $106,000–$130,000 per year, plus a discretionary annual bonus of 10.5%.

Requirements

Bachelor’s degree, associate’s degree, or completion of technical courses.
At least five years of experience in a technical field involving low-voltage cabling, installation or maintenance of audio-visual systems, building entry systems, or Internet service providers.
Understanding of LAN/WAN technologies.
Experience managing technical projects.
Ability to work unsupervised and manage time and workload effectively according to priorities set by the Director and Vice President.
Excellent written, verbal, and customer-service skills, including the ability to communicate effectively with all levels of the organization.
Strong computer proficiency in Google Apps and Microsoft Office.
Understanding of a range of multifamily building systems and applications.
Ability to use hand and power tools normally used in maintenance and construction.
Valid driver’s license, good driving record, and auto insurance.
Ability to hear and speak sufficiently to converse by phone and in person, interpret and communicate detailed written or verbal instructions, and see sufficiently to use a computer and read written communications.
Ability to lift, push, pull, or carry up to 15 pounds; may need to climb stairs depending on the property structure.

Responsibilities

Review IT and IoT systems at properties and assist department owners in ensuring systems function properly.
Provide IT support to Maintenance Supervisors and Directors and Property Managers.
Assist Property Managers and Regional Managers in evaluating technology needs.
Recommend, assist with, and participate in optimizing technology, including video, audio, door entry, and surveillance systems.
Assist in preparing the annual operating budget for voice, video, and data.
Maintain current knowledge of new technology, techniques, and programs.
Manage Internet and IoT-connected systems at properties in assigned markets, including Wi-Fi, camera systems, building access controls, audio/visual systems, and VoIP phones.
Partner with local investment and development teams to scope projects and review or prepare budgetary quotes.
Conduct acquisition due-diligence walks, inventory and document existing technology, and recommend how to bring acquired properties’ technology into the company environment.
Self-manage projects and schedules within assigned markets.
Manage property visits, vendor meetings, and conference calls across a metropolitan area in support of connectivity projects.
Work with team members and cross-functional groups to understand connectivity needs, conduct site surveys, and report findings clearly and promptly.
Implement Internet-connected building systems and Wi-Fi at properties according to defined strategy and standards.
Execute local project tasks supporting connectivity projects managed by the Community Technology Group and Construction Services.
Dispatch carriers and service technicians when work cannot be completed in-house and direct their work during property visits.
Manage Community Technology Group help desk tickets and Wi-Fi trouble escalations for the assigned area; prioritize, troubleshoot, and escalate issues as appropriate.
Provide regular, detailed written reports to the Director and Project Manager on weekly schedules, site-survey results, and vendor meetings.
Document building-systems knowledge in the company’s IoT database.
Create standard operating procedures and serve as a subject matter expert on building systems such as access systems, gates, common-area music, entertainment A/V, and security cameras.
Represent the company professionally and maintain a courteous attitude with vendors, residents, and coworkers.
Perform other duties as necessary.