IT Field Specialist

Equity Residential•Denver, CO

11d

About The Position

The IT Field Specialist serves as the IT resource for Vivmark Residential’s IoT-related products, leasing office equipment, Internet connectivity, and low-voltage projects at apartment properties. The role manages and supports Community Technology Group projects in assigned markets, including making technical recommendations, conducting site surveys, coordinating vendors, and assessing, troubleshooting, repairing, or recommending replacement of down or obsolete systems. The specialist is also the local subject matter expert for Internet-connected multifamily building systems, including video entertainment, music, door access, cameras, and smart package rooms. The position supports property and regional teams in assessing and optimizing technology needs, manages Internet and IoT systems across assigned properties, and works with investment, development, construction, and other teams to plan and implement connectivity projects. The role includes regular property visits, vendor coordination, help desk ticket and escalation management, project documentation, and reporting. Local travel is daily, with overnight travel 50%.

Requirements

Bachelor’s degree, Associate’s degree, or completion of technical courses.
At least 5 years of experience in a technical field working with low-voltage cabling, installing or maintaining audio-visual systems, building entry systems, or Internet service providers.
Understanding of LAN/WAN technologies.
Experience managing technical projects.
Ability to work unsupervised and manage time and workload effectively to meet priorities set by the Director and Vice President.
Excellent written, verbal, and customer service skills, with the ability to communicate effectively with all levels of the organization.
Strong computer proficiency in Google Apps and Microsoft Office.
Understanding of a range of multifamily building systems and applications.
Ability to use hand tools and power tools normally used in maintenance and construction.
Valid driver’s license, good driving record, and auto insurance.
Ability to travel locally daily and overnight travel 50%.
Ability to converse verbally over the phone and in person; interpret, evaluate, and communicate detailed written or verbal instructions; and see well enough to use a computer and read written communications.
Ability to lift, push, pull, or carry up to 15 pounds; may need to climb stairs depending on property structure.

Responsibilities

Review IT and IoT systems at properties and help department owners ensure they are functioning properly.
Support Maintenance Supervisors and Directors and Property Managers with IT support activities.
Help Property Managers and Regional Managers evaluate technology needs and recommend, assist with, and participate in technology optimization.
Assist in preparing annual operating budgets for voice, video, and data.
Maintain knowledge of new technology, techniques, and programs.
Manage Internet and IoT-connected systems at properties in assigned markets, including Wi-Fi, camera systems, building access controls, audio/visual systems, and VoIP phones.
Partner with local investment and development teams to scope projects and review or prepare budgetary quotes.
Conduct acquisition due diligence walks to inventory and document existing technology and recommend how to bring properties’ technology online in the company environment.
Manage project schedules and a full schedule of property visits, vendor meetings, and conference calls within assigned markets.
Work with team members and cross-functional teams to understand connectivity needs, conduct site surveys, and report findings clearly and promptly.
Implement Internet-connected building systems and Wi-Fi according to defined strategy and standards.
Execute local project tasks supporting connectivity projects managed by the Community Technology Group and Construction Services.
Dispatch carriers and service technicians when work cannot be completed in-house and direct their work during property visits.
Manage Community Technology Group help desk tickets for voice, Wi-Fi, and broadband requests, as well as Wi-Fi trouble escalations; prioritize, troubleshoot, and escalate issues as appropriate.
Provide regular, detailed written reports to the Director and Project Manager on weekly schedules, site survey results, and vendor meetings related to Community Technology Group projects.
Document building-system knowledge in the company’s IoT database.
Create standard operating procedures and serve as a subject matter expert on building systems such as access systems, gates, common-area music, entertainment A/V, and security cameras.
Represent the company professionally and maintain a courteous attitude with vendors, residents, and coworkers.
Perform other duties as necessary.