IT Field Specialist

Equity Residential

11d

About The Position

The IT Field Specialist is the IT resource for Vivmark Residential’s IoT-related products, leasing office equipment, Internet connectivity, and low-voltage projects at apartment properties. The specialist manages and participates in projects in assigned markets for the Community Technology Group, making technical recommendations, conducting site surveys, and managing vendors. They assess, troubleshoot, repair, or recommend replacement of systems that are down or obsolete, and act as a technology subject matter expert for Internet-connected multifamily building systems, including video entertainment, music, door access, cameras, and smart package rooms. The role manages technology systems across assigned properties and supports connectivity projects with property teams, investment and development teams, vendors, and cross-functional partners. It includes regular property visits, project and schedule management, help desk ticket management, troubleshooting and escalation, documentation, and written reporting. Local travel is daily, and overnight travel is required 50% of the time. The stated salary range is $106,000–$130,000 per year, with a discretionary annual bonus of 10.5% in addition to base salary. Starting pay depends on job-related skills, experience, and qualifications.

Requirements

Bachelor’s or Associate’s degree, or completion of technical courses.
At least 5 years of experience in a technical field working with low-voltage cabling, installing or maintaining audio-visual systems, building entry systems, or Internet service providers.
Understanding of LAN/WAN technologies.
Experience managing technical projects.
Ability to work unsupervised and manage time and workload effectively to meet priorities set by the Director and Vice President.
Excellent written, verbal, and customer-service skills, with the ability to communicate effectively at all levels of the organization.
Strong computer proficiency in Google Apps and Microsoft Office.
Understanding of a range of multifamily building systems and applications.
Ability to use hand tools and power tools normally used in maintenance and construction.
Valid driver’s license, good driving record, and auto insurance.
Ability to hear and speak well enough to converse by phone and in person and to express or exchange ideas verbally or in writing.
Ability to interpret, evaluate, and communicate detailed written or verbal instructions accurately.
Ability to see well enough to use a computer effectively and read written communications.
Ability to lift, push, pull, or carry up to 15 pounds.
May be required to climb stairs depending on property structure.

Responsibilities

Review IT and IoT systems at properties and assist department owners in ensuring they function properly.
Support Maintenance Supervisors, Directors, and Property Managers with IT support activities.
Assist Property Managers and Regional Managers in evaluating technology needs and recommend, assist with, and participate in technology optimization.
Assist in preparing the annual operating budget for voice, video, and data.
Maintain current knowledge of technology, techniques, and programs.
Manage Internet- and IoT-connected systems at properties in assigned markets, including Wi-Fi, camera systems, building access controls, audio/visual systems, and VoIP phones.
Partner with local investment and development teams to scope projects and review or prepare budgetary quotes.
Conduct acquisition due-diligence walks, inventory and document existing technology, and recommend how to bring properties’ technology into the company environment.
Manage projects and schedules within assigned markets.
Manage property visits, vendor meetings, and conference calls across a metropolitan area in support of connectivity projects.
Work with team members and cross-functional teams to understand connectivity needs, conduct site surveys, and report findings clearly and promptly.
Implement Internet-connected building systems and Wi-Fi according to defined strategy and standards.
Perform local project tasks supporting connectivity projects managed by the Community Technology Group and Construction Services.
Dispatch carriers and service technicians when work cannot be completed in-house and direct their work during property visits.
Manage Community Technology Group Help Desk tickets for voice, Wi-Fi, and broadband requests, as well as Wi-Fi trouble escalations; prioritize, troubleshoot, and escalate issues as appropriate.
Provide the Director and Project Manager with regular, detailed written reports covering weekly schedules, site-survey results, and vendor meetings.
Document building-system knowledge in the company’s IoT database.
Create standard operating procedures and serve as a subject matter expert on building systems such as access systems, gates, common-area music, entertainment A/V, and security cameras.
Represent the Company professionally and maintain a courteous attitude when working with vendors, residents, and coworkers.
Perform other duties as necessary.