IT Field Specialist

Equity Residential•Seattle, WA

11d

About The Position

The IT Field Specialist provides IT support for Vivmark Residential’s IoT products, leasing office equipment, Internet connectivity, and low-voltage projects at apartment properties. The specialist manages and participates in Community Technology Group projects in an assigned market, makes technical recommendations, conducts site surveys, manages vendors, and assesses systems that are down or obsolete for troubleshooting, repair, or replacement recommendations. The role serves as the local subject matter expert for Internet-connected multifamily building systems, including video entertainment, music, door access, cameras, and smart package rooms. The position supports property and department leaders in evaluating, optimizing, budgeting for, and maintaining technology systems. It manages property visits, vendor meetings, project schedules, help desk tickets, and WiFi trouble escalations across a metropolitan area. The specialist works with cross-functional teams, investment and development teams, vendors, carriers, and service technicians to survey sites and implement systems according to established strategy and standards. The role also documents building systems, creates standard operating procedures, and provides written project updates to the Director and Project Manager. The position requires local daily travel and overnight travel of 50%. A valid driver’s license, a good driving record, and auto insurance are required. The role may require carrying items up to 15 pounds and climbing stairs depending on the property. Salary is $101,000–$124,000 per year, with a discretionary annual bonus of 10.5% in addition to base salary.

Requirements

Bachelor’s degree, Associate’s degree, or completion of technical courses.
At least 5 years of experience in a technical field working with low-voltage cabling, installation or maintenance of audio-visual systems, building entry systems, or Internet service providers.
Understanding of LAN/WAN technologies.
Experience managing technical projects.
Ability to work unsupervised and manage time and workload effectively to meet priorities set by the Director and Vice President.
Excellent written, verbal, and customer service skills, with the ability to communicate effectively across all organizational levels.
Strong computer proficiency with Google Apps and Microsoft Office.
Understanding of a range of multifamily building systems and applications.
Ability to use hand and power tools commonly used in maintenance and construction.
Valid driver’s license, good driving record, and auto insurance.
Ability to travel locally daily and overnight travel 50%.
Ability to hear and speak well enough to converse by phone and in person.
Ability to interpret, evaluate, and communicate detailed written or verbal instructions accurately.
Ability to see well enough to use a computer effectively and read written communications.
Ability to lift, push, pull, or carry up to 15 pounds; may need to climb stairs depending on property structure.

Responsibilities

Review IT and IoT systems at properties and assist department owners in ensuring they function properly.
Support Maintenance Supervisors, Directors, and Property Managers with IT support activities.
Assist Property Managers and Regional Managers in evaluating technology needs; recommend, assist with, and participate in technology optimization.
Assist in preparing annual operating budgets for voice, video, and data.
Maintain current knowledge of technology, techniques, and programs.
Manage Internet and IoT-connected systems at properties in assigned markets, including WiFi, camera systems, building access controls, audio/visual systems, and VoIP phones.
Partner with local investment and development teams to scope projects and review or prepare budgetary quotes.
Conduct acquisition due-diligence walks to inventory and document existing technology, and recommend how to bring properties’ technology into the company environment.
Manage project schedules and activities within assigned markets.
Manage property visits, vendor meetings, and conference calls supporting connectivity projects across a metropolitan area.
Work with team members and cross-functional teams to identify connectivity needs, conduct site surveys, and report findings clearly and promptly.
Implement Internet-connected building systems and WiFi at properties according to defined strategy and standards.
Complete local project tasks supporting connectivity projects managed by the Community Technology Group and Construction Services.
Dispatch carriers and service technicians for work that cannot be completed in-house and direct their work during property visits.
Manage Community Technology Group help desk tickets for voice, WiFi, and broadband requests, as well as WiFi trouble escalations; prioritize, troubleshoot, and escalate issues as appropriate.
Provide regular, detailed written reports to the Director and Project Manager covering schedules, site survey results, and vendor meetings.
Document building-system knowledge in the company’s IoT database.
Create standard operating procedures and serve as a subject matter expert on building systems, including access systems, gates, common-area music, entertainment A/V, and security cameras.
Represent the company professionally and maintain a courteous attitude when interacting with vendors, residents, and coworkers.
Perform other duties as necessary.