IT Specialist I (Field)

AXS • Los Angeles, CA

3d

About The Position

AXS is seeking an IT Specialist I to support IT Operations, including event support, on-site setup, and troubleshooting networks and AXS computer systems at festivals. The role provides hardware, software, and other technical support to clients and end users, coordinating with teams such as Client Support, Implementation, and Account Management. It also supports smaller projects, operations, and special live events, with travel of up to 60%.

Requirements

• At least 1 year of experience in an IT support position or related role.
• AA/AS or BA/BS degree in information technology or a related technical field.
• Technical and operational skills in installation, troubleshooting, and support of networking and workstation hardware at client premises.
• Working knowledge of Windows OS, Windows Server, and Apple iOS.
• Working knowledge of networking, including OSI network layers, TCP/IP, WAN devices, circuits, cabling, and telephonic and/or Wi-Fi technology.
• Knowledge of commonly used concepts, practices, and procedures in desk-side and server environments.
• Self-motivated, able to troubleshoot, and able to work reliably and responsibly independently and as part of a team.
• Effective verbal and written communication skills for identifying client needs and evaluating technical solutions.
• Ability to work under stressful conditions and time constraints.
• Willingness and ability to work off-hours, on-call, and weekends as necessary.
• Ability to lift, pull, or carry weight up to 100 pounds during events.
• Willingness to travel significantly, up to 60%.

Responsibilities

• Provide technical support to clients for software, hardware, and network issues, resolving support requests promptly and effectively.
• Set up equipment for clients and performers, including computers, access control systems, switches, and software.
• Provide remote-hands assistance to customers when requested.
• Coordinate with cross-functional teams on operational hardware requirements and event logistics.
• Manage inventory, including stock levels, shipments, records, and discrepancy identification.
• Investigate and resolve issues and implement improvements to related procedures and applications.
• Communicate with clients to identify needs and evaluate alternative technical solutions.
• Provide technical support for smaller projects, operations, and special live events.
• Troubleshoot, monitor, and install network equipment, access control systems, hardware, and software.

Benefits

• Medical, dental, and vision insurance.
• Paid holidays, vacation, and sick time.
• Company-paid basic life insurance and voluntary life insurance.
• Parental leave.
• 401(k) plan with a current employer match of 3%.
• Flexible spending and health savings account options.
• Wellness offerings.
• Training and education reimbursement.
• Employee Resource Groups and volunteer and community engagement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree