IT Site Support Tech II - Mid Shift

Chewy • Louisville, KY

4d • Onsite

About The Position

Chewy is seeking an IT Site Support Tech II to support IT systems and operations onsite at its Pharmacy Fulfillment Center in Jeffersontown, Kentucky. The role works in a fast-paced environment and focuses on maintaining IT systems and minimizing disruptions to operations.

The position diagnoses and resolves application, hardware, and network issues; engages with and educates customers; manages and documents help desk tickets; and collaborates with local and remote IT teams and operations management. The role participates in a 24/7 support and on-call rotation, and may require flexible shifts, including nights, weekends, and holidays. The schedule listed is 1:00 PM to 10:00 PM, with night-shift availability also requested as needed. Travel of up to 10% is required.

Requirements

• Demonstrable experience supporting PCs or equivalent experience in a Windows Active Directory environment.
• Familiarity with networking concepts and DNS, DHCP, HTTP, SSL, and TCP/IP protocols.
• Ability in PC repair, fixing, deployment, and liquidation.
• Strong problem-solving skills in a multi-user, fast-paced environment.
• Background in Microsoft Administration, Mobile Device Management, and RF Technologies.
• Excellent written and verbal communication skills in English, in person and via phone or radio, with peers, management, contractors, and vendors.
• Willingness to work flexible shifts, including nights, weekends, and holidays, and availability to work the night shift as needed.
• Collaborative, team-oriented approach.
• Ability to work effectively with limited supervision.
• Dedication to self-improvement and professional development.
• Ability to stand or walk for 6 to 8 hours per day and lift up to 50 pounds, with or without reasonable accommodation.
• Willingness to travel up to 10% of the time.

Nice To Haves

• Prior experience providing IT support in a Fulfillment Center environment.
• A+ Certification and Network+ Certification.
• Familiarity with working in a Service Level Agreement (SLA)-driven environment.
• Experience with Motorola/Zebra RF Units, such as Moto MC9190, VC6090, WT41N0, or equivalent.
• Ability to lead high-priority projects.
• Experience with data cabling and computer facilities maintenance.
• Experience leading vendor contracts, handling relationships, and supervising service outages.

Responsibilities

• Diagnose and resolve application, hardware, and network issues to minimize disruption to operations.
• Interact with and educate customers, providing clear and effective solutions and a positive support experience.
• Document, analyze, and resolve help desk tickets efficiently, maintaining accurate records of support activities.
• Collaborate with local and remote IT teams and operations management to deliver timely, high-quality solutions to IT challenges.
• Participate in a 24/7 support and on-call rotation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed