IT Site Support Tech II - Mid Shift

Chewy • Louisville, KY

2d • Onsite

About The Position

Chewy is seeking an IT Site Support Tech II to support IT systems and operations at its onsite Pharmacy Fulfillment Center in Jeffersontown, Kentucky. The role focuses on diagnosing and resolving application, hardware, and network issues; providing effective customer support; and managing help desk tickets and records. The technician works with local and remote IT teams and operations management to resolve challenges promptly.

The role is based at 11403 Bluegrass Pkwy, Jeffersontown, KY 40299, with a listed shift of 1:00 PM to 10:00 PM. The position also requires flexibility to work nights, weekends, and holidays, availability for night shifts as needed, participation in a 24/7 support and on-call rotation, and travel of up to 10%.

Requirements

• Demonstrable experience supporting PCs or equivalent experience in a Windows Active Directory environment.
• Familiarity with networking concepts and DNS, DHCP, HTTP, SSL, and TCP/IP protocols.
• Ability in PC repair, fixing, deployment, and liquidation.
• Willingness to participate in a 24/7 support and on-call rotation.
• Strong problem-solving skills in a multi-user, fast-paced environment.
• Background in Microsoft Administration, Mobile Device Management, and RF Technologies.
• Excellent written and verbal communication skills in English, including in-person and phone/radio communication with peers, management, contractors, and vendors.
• Willingness to work flexible shifts, including nights, weekends, and holidays, and availability to work night shifts as needed.
• Collaborative, team-oriented approach.
• Ability to work effectively with limited supervision.
• Dedication to self-improvement and professional development.
• Ability to stand or walk for 6 to 8 hours per day and lift up to 50 pounds, with or without reasonable accommodation.
• Willingness to travel up to 10% of the time.

Nice To Haves

• Prior experience providing IT support in a Fulfillment Center environment.
• A+ Certification and Network+ Certification.
• Familiarity with working in a Service Level Agreement (SLA)-driven environment.
• Experience with Motorola/Zebra RF units, such as Moto MC9190, VC6090, WT41N0, or equivalent.
• Ability to lead high-priority projects effectively.
• Experience with data cabling and computer facilities maintenance.
• Experience leading vendor contracts, managing relationships, and supervising service outages.

Responsibilities

• Diagnose and resolve application, hardware, and network issues to minimize operational disruption.
• Interact with and educate customers, providing clear solutions and a positive support experience.
• Document, analyze, and resolve help desk tickets and maintain accurate support records.
• Collaborate with local and remote IT teams and operations management to deliver timely solutions to IT challenges.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed