IT Site Operations Support Tech

Cummins•Mineral Point, WI

9d•Onsite

About The Position

Cummins Inc. is hiring an IT Site Operations Support Tech for its Mineral Point, Wisconsin facility. This 100% onsite role provides IT support for Mineral Point, Stoughton, and Janesville, with Mineral Point as the primary location. The position supports day-to-day IT operations and helps minimize technology-related production disruptions. The role independently maintains the effectiveness and availability of IT systems, resolves hardware and software problems, supports end-user productivity and business continuity, and helps improve service quality and reliability. It also involves coaching and training less experienced IT support associates, maintaining documentation and standards, identifying potential issues proactively, analyzing incident trends, and applying Six Sigma principles to identify service improvements. The position requires significant work experience and in-depth knowledge obtained through specialized training and relevant experience. Licensing may be required for compliance with export controls or sanctions regulations.

Requirements

High school diploma, certificate of completion of secondary education, or equivalent experience that meets applicable regulations.
Significant work experience and in-depth knowledge obtained through specialized training and relevant experience.
Ability to diagnose and solve hardware and software problems with minimal direction.
Ability to balance stakeholder needs, take ownership, manage complexity, and continuously improve processes.
Technical skills in Windows 10/11 and Windows Server, Active Directory, Tanium, Macrium Reflect, TCP/IP, network switching, Microsoft Office, Teams, SharePoint, Remote Desktop, and PuTTY.
Ability to work onsite and travel between Mineral Point, Stoughton, and Janesville as needed.

Nice To Haves

Associate degree, relevant industry training, certification, or equivalent experience.

Responsibilities

Maintain the effectiveness and availability of IT systems to support end-user productivity and business continuity.
Diagnose and resolve hardware and software problems with minimal direction.
Coach and develop less experienced IT Support Associates, and train others to build team capabilities.
Manage and improve documentation and standards for IT support processes.
Identify potential issues before they escalate and propose solutions to prevent disruptions and improve system reliability.
Analyze incident trends and act to optimize support strategies and service delivery.
Apply Six Sigma principles and identify opportunities to improve service quality, reduce costs, and streamline operations.
Balance the needs of multiple stakeholders and collaborate to support service delivery.
Align IT support with organizational goals by applying an understanding of business operations and market dynamics.
Seek and implement improvements to systems, processes, and user experiences.
Take ownership of work and maintain high standards so commitments are met.
Navigate high-volume and sometimes conflicting information to resolve issues efficiently and accurately.
Identify and apply effective and efficient methods, with a focus on continuous improvement.
Monitor and support servers, network equipment, UPS systems, data closets, and client devices.
Install, configure, patch, and troubleshoot Windows PCs and servers.
Use Tanium for endpoint management and patching.
Use Macrium Reflect for imaging, backup, and system recovery.
Support network infrastructure, including MDFs/IDFs, switch ports, cabling, and documentation.
Coordinate and escort vendors performing onsite IT work.
Work with plant personnel and IT teams to ensure Cummins IT standards and best practices are followed.
Provide onsite support and travel between Mineral Point, Stoughton, and Janesville as needed.
Stay current with digital trends and adopt technologies that enhance business capabilities and IT support effectiveness.