IT Support Tech

Calvary Chapel • Fort Lauderdale, FL

1d

About The Position

Calvary Chapel is seeking an IT Support Technician to provide technology support to church staff, volunteers, and members. The role investigates, diagnoses, and resolves technical support issues while delivering attentive, customer-focused service and supporting the needs of church ministries. The position is based in Fort Lauderdale and reports to the Help Desk Manager. It is a full-time, 40-hour-per-week, hourly, non-exempt position. Staff are expected to attend all-staff and department meetings and serve at major campus events. Evening or weekend work may be needed for special events or emergencies, and travel to campuses may be required.

Requirements

• Experience working with Apple and Windows computers.
• Experience working with Google G Suite.
• Strong communication and customer service skills.
• Passion for technology and serving people.
• Ability to organize, prioritize, and multitask.
• Ability to simplify complex issues.
• Ability to handle highly confidential information discreetly.
• May need to bend, sit, or stand for prolonged periods and lift, pull, push, or move up to 35 pounds.
• May need to work evenings or weekends for special events or emergencies.
• Must align with the organization’s Christian faith and leadership expectations, including its Leadership Covenant.

Nice To Haves

• Built a gaming PC.
• Good sense of humor.
• Proven proficiency as a gamer.
• Coffee drinker; the posting states that loving coffee is a requirement in the IT department.

Responsibilities

• Respond to and resolve assigned help tickets in a timely manner.
• Set up new computers for staff members.
• Troubleshoot Windows and Mac OS X operating systems.
• Perform computer hardware repairs when necessary.
• Troubleshoot, repair, and replace printers.
• Provide basic IT training for new staff members.
• Troubleshoot basic network issues and run cables as needed.
• Create and replace ID badges.
• Travel to campuses when necessary.
• Research new technologies to benefit the department, church, and Calvary Christian Academy departments.
• Maintain inventory and follow inventory policies.
• Provide excellent customer service to staff members.
• Communicate consistently through help tickets.
• Attend all-staff and department meetings and serve at major campus events.

Benefits

• Tax-free tuition discount at Calvary Christian Academy, subject to meeting the material duties and responsibilities requirements in IRS guidance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed