IT SUPPORT TECH I

ENGINEERING SERVICES & PRODUCTS C • Dyersville, IA

5d • Onsite

About The Position

This is an entry-level IT support position responsible for providing company-wide support for computers, printers, systems, software applications, general network support, and special projects. The position reports to the I.T. Technical Support Supervisor and is based at the manufacturing facility in Dyersville, Iowa. It is full-time, first-shift work with no travel.

Requirements

• Associate’s degree from a college or university, two years of related experience and/or training, or an equivalent combination of education and experience.
• Familiarity with an IT ticketing system or help desk.
• Exceptional keyboarding and phone skills.
• Above-average computer literacy and a willingness, desire, and ability to learn new skills.
• Strong written and verbal communication skills and the ability to communicate effectively with employees and provide good customer service.
• Ability to interact well with different departments and a wide variety of personality types.
• Professional and competent approach to the work environment.
• Well-developed organizational and multitasking skills.
• Ability to adapt quickly to change, manage time effectively, and work independently.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
• General knowledge of computer troubleshooting and hardware installation.
• Must be safety conscious and follow all safety guidelines.

Responsibilities

• Monitor, review, and respond to Level I technical support requests.
• Update and maintain computer systems.
• Support policies and procedures related to network hardware and software.
• Image and decommission computers.
• Accurately track computer security cameras.
• Troubleshoot the VoIP phone system.
• Maintain and troubleshoot printers.
• Work with vendor software support.
• Install and terminate network cabling.
• Provide new-hire IT orientation and training.
• Escalate higher-level IT tickets to appropriate personnel.
• Complete individual projects and research assigned by management.
• Provide after-hours support coverage.
• Perform additional duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree