IT Support Tech I

Charter Manufacturing•Milwaukee, WI

11h

About The Position

Charter Manufacturing is seeking an early-career IT support professional to help maintain the technology used across office and manufacturing environments. The role provides hands-on experience with desktop support, enterprise systems, manufacturing technology, and end-user services. The IT Support Tech I works with employees throughout the organization to resolve technical issues and help them use their tools effectively, while building a foundation for continued growth in IT. The position supports Microsoft environments, ERP systems, manufacturing applications, and other IT support tools. It is open to recent graduates as well as candidates with relevant support experience, internships, coursework, certifications, or hands-on projects.

Requirements

Associate's degree in Computer Science, Information Technology, or a related field, or an equivalent combination of education and experience.
Strong troubleshooting and problem-solving skills.
Excellent customer service and communication abilities.
Ability to prioritize and manage multiple requests.
Interest in learning enterprise technologies, manufacturing systems, and IT operations.
Ability to explain technical concepts to non-technical users.

Nice To Haves

Bachelor's degree in Computer Science, Information Technology, or a related field.
1+ years of IT support, help desk, or technical support experience.
Experience supporting Microsoft Windows.
Experience supporting Microsoft Office 365.
Experience supporting Microsoft Teams.
Experience supporting Microsoft Intune.
Experience supporting Active Directory.
Experience supporting ERP systems.
A+, Microsoft, or other relevant technical certifications.
Oracle support experience.
Experience with report writing and reporting tools.
Experience in a manufacturing environment.
Exposure to Microsoft SQL databases.
Recent graduates with internships, technical coursework, certifications, or hands-on projects are encouraged to apply.

Responsibilities

Serve as the primary point of contact for employee technology support requests.
Troubleshoot and resolve hardware, software, system, and application issues.
Support Microsoft Windows, Microsoft Office, Teams, Intune, remote access tools, and business applications.
Assist with user account setup, access requests, and basic system administration tasks.
Install, configure, maintain, and upgrade desktops, laptops, peripherals, and printers.
Support Manufacturing Execution Systems (MES) and other operational technology applications.
Document support requests, resolutions, and technical procedures.
Contribute to knowledge base articles and self-service documentation.
Partner with users across the business to understand issues and provide excellent customer service.
Stay current on emerging technologies and best practices.
Support a safe, quality-focused, and collaborative work environment.