IT Support Tech I

Charter Manufacturing•Milwaukee, WI

About The Position

Charter Manufacturing is seeking an early-career IT support professional to support employees and the technology used across office and manufacturing environments. The role provides hands-on experience with desktop support, enterprise systems, manufacturing technology, and end-user support, with opportunities to learn Microsoft environments, ERP systems, manufacturing applications, and IT support tools. It is open to recent graduates with relevant education, internships, coursework, certifications, or hands-on projects, as well as candidates with support experience.

Requirements

Associate's degree in Computer Science, Information Technology, or a related field, or an equivalent combination of education and experience.
Strong troubleshooting and problem-solving skills.
Excellent customer service and communication abilities.
Ability to prioritize and manage multiple requests.
Interest in learning enterprise technologies, manufacturing systems, and IT operations.
Ability to explain technical concepts to non-technical users.

Nice To Haves

Bachelor's degree in Computer Science, Information Technology, or a related field.
1+ years of IT support, help desk, or technical support experience.
Experience supporting Microsoft Windows, Microsoft Office 365, Microsoft Teams, Microsoft Intune, Active Directory, or ERP systems.
A+, Microsoft, or other relevant technical certifications.
Oracle support experience.
Experience with report writing and reporting tools.
Experience in a manufacturing environment.
Exposure to Microsoft SQL databases.
Recent graduates with internships, technical coursework, certifications, or hands-on projects are encouraged to apply.

Responsibilities

Serve as the primary point of contact for employee technology support requests.
Troubleshoot and resolve hardware, software, system, and application issues.
Support Microsoft Windows, Microsoft Office, Teams, Intune, remote access tools, and business applications.
Assist with user account setup, access requests, and basic system administration tasks.
Install, configure, maintain, and upgrade desktops, laptops, peripherals, and printers.
Support Manufacturing Execution Systems (MES) and other operational technology applications.
Document support requests, resolutions, and technical procedures.
Contribute to knowledge base articles and self-service documentation.
Partner with users across the business to understand issues and provide excellent customer service.
Stay current on emerging technologies and best practices.
Support a safe, quality-focused, and collaborative work environment.