IT Operations Support

Fictiv • Schaumburg, IL

8d • $65,000 - $75,000

About The Position

The IT Operations Support Technician supports the technology used across MISUMI Americas, including network setup, desktop hardware configuration and rollout, desktop software management, access control, security training, and help desk services. The role works closely with the Cloud Infrastructure Operations team to provide employees with secure access to needed systems.

Reporting to the IT Operations Technical Lead, the technician uses knowledge of Microsoft Entra, network administration, security event management, and SaaS management to provide day-to-day support to employees and partners. Success is measured by meeting key milestones and contributing to complex, company-wide IT initiatives that span teams. The position also involves up to 10% annual travel within the United States for team meetings, offsites, trade shows, and conferences.

Requirements

• At least 3 years of experience administering Microsoft 365, Atlassian, Slack, and other SaaS tools at a company with 1,000 or more employees.
• At least 3 years of experience in IT Operations and/or DevSecOps.
• At least 3 years of experience using Jira or an equivalent tool for IT service management and reporting.
• Clear, friendly communication style and ability to build good working relationships across MISUMI Americas.
• Ability to routinely sit, walk, talk, and hear; use hands and fingers to keyboard, handle, and feel; stoop, kneel, crouch, twist, crawl, reach, and stretch; and lift up to 50 pounds.

Nice To Haves

• Technical certifications, for which preference is given: CompTIA Network+, Security+, or Cloud+; Cisco CCNA; Okta Certified Professional or Administrator; AZ-104; SC-300; or MD-102.
• Hands-on experience with Iru, Intune, or other MDM solutions.
• Experience administering Entra, Microsoft Teams, Slack, Zoom, or Office 365 at a large company.
• Solid understanding of SOC 2 compliance.
• Experience with ISO 27001 or NIST 800.

Responsibilities

• Administer Microsoft Entra ID (Azure AD), including SSO, MFA, Conditional Access, group-based provisioning, and lifecycle management.
• Work in medium- to large-scale Entra environments, including role-based access control (RBAC).
• Help build automation workflows that combine alerting, monitoring, and reporting to identify security threats sooner.
• Help manage existing and new SaaS platforms, including Microsoft 365, Slack, and Iru MDM.
• Deploy security and facility access controls at company sites using Avigilon and video monitoring equipment.
• Use CrowdStrike EDR or a similar platform to help design, deploy, and manage SIEM solutions for threat detection and analysis.
• Contribute to IT Operations run-books and the knowledge base.
• Configure Cisco Meraki and FortiGate equipment, including routers, switches, VPNs, VPCs, LANs, WANs, encryption, and access control.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed