IT Support

New York Institute of Technology • Jonesboro, AR

7d

About The Position

Provide tier-1 technology support to faculty, staff, and students, and assist with installation, maintenance, and repair of network, telecommunications, and audio/video equipment. The role also includes data entry and processing, inventory and asset maintenance, ticketing and helpdesk assignment and response, and technology support during live events. Other duties may be assigned.

Requirements

• Experience working with Windows, Mac, iOS, and/or other common technology devices and systems.
• Basic understanding of audio/video components, networking, and computer applications.
• Ability to lift 50 lbs.
• Ability to climb ladders and work overhead in tight spaces.
• Excellent communication skills for working with diverse faculty, staff, and student populations.
• Ability to work 10–20 hours per week in minimum 2-hour increments between 7 a.m. and 5 p.m. CST, Monday through Friday, with occasional weekend and before/after-hours segments.

Responsibilities

• Assist in installation, maintenance, and repair of network, telecommunications, and audio/video equipment.
• Provide tier-1 support to faculty, staff, and students with desktop, laptop, mobile, and other technology devices.
• Perform data entry and processing.
• Maintain inventory, assets, and maintenance records.
• Handle ticketing and helpdesk assignment and response.
• Provide technology support during live events.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed