IT Support

CIS College•Lebanon, PA

13d

About The Position

IT Support maintains the organization’s computer networks and IT systems to ensure reliable performance and smooth daily operations. The role monitors and maintains computer systems, provides technical support to employees, installs and configures hardware and software, and resolves technical issues. It also assists with system upgrades, evaluates new technologies, and helps ensure the security, efficiency, and proper functioning of IT resources across the company.

Requirements

Bachelor’s degree in computer science, Information Technology, or a related field.
At least 3 years of experience in IT support or system administration.
Strong knowledge of operating systems, including Windows and macOS, and computer hardware.
Proficiency in Office 365 and enterprise productivity tools.
Understanding of system monitoring, backup and recovery procedures, and network troubleshooting.
Ability to maintain the confidentiality of company information.

Responsibilities

Install and configure computer hardware, software, systems, networks, printers, and scanners.
Monitor and maintain computer systems, servers, and networks to ensure optimal performance and continuity of operations.
Repair and replace equipment as necessary.
Set up accounts and appropriate access permissions for new users.
Perform backups of local and web data and support backup recovery procedures.
Provide technical support across the company.
Diagnose and troubleshoot hardware, software, and network issues.
Research and test new technologies to improve IT operations.
Write technical documentation and provide training to new users of existing systems.
Organize and maintain IT resources, equipment, and assets.