IT Support
About The Position
The Desktop Support Technician provides hands-on IT support in a fast-paced manufacturing environment. The role supports end users, troubleshoots hardware and software issues, maintains IT equipment, and helps ensure reliable operation of workstation, printer, and network-connected devices across production and office environments. This is a fully onsite contract position based in Columbus, Ohio. The technician sets up and maintains computers and related devices, resolves Windows and Microsoft 365 issues, supports production-floor technology, administers Active Directory user accounts, assists with connectivity troubleshooting, and manages IT inventory and equipment documentation. The role involves working directly with employees in production and office areas and may require lifting and carrying equipment, working in confined or elevated spaces, and moving through production and warehouse environments. The stated pay range is $23.00–$24.00 per hour. Benefits may be available subject to eligibility and applicable terms.
Requirements
- 1–3 years of hands-on IT support experience.
- Experience troubleshooting Windows operating systems.
- Experience supporting Microsoft 365 applications and services.
- Strong hardware diagnostics and break/fix experience.
- Familiarity with Active Directory user administration.
- Experience supporting printers, PCs, laptops, and mobile devices.
- Strong troubleshooting and problem-solving skills.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Strong written and verbal communication skills.
- Ability to work independently and make sound decisions under pressure.
- Ability to lift and carry up to 50 pounds.
- Ability to bend, stoop, crawl, and work in confined spaces when required.
- Comfort with climbing ladders and accessing elevated areas to support network and wireless equipment.
- Ability to work in production and warehouse environments while transporting or replacing IT hardware.
Nice To Haves
- Experience supporting manufacturing or production environments.
- Experience with RF scanners or mobile warehouse devices.
- Basic knowledge of networking concepts and connectivity troubleshooting.
- Experience managing IT asset inventory and equipment lifecycle processes.
Responsibilities
- Provide onsite desktop support for end-user hardware and software issues.
- Set up, configure, deploy, and maintain desktop computers, laptops, peripherals, and mobile devices.
- Troubleshoot and resolve Windows 10 operating system issues.
- Support Microsoft 365 applications, including Outlook, Teams, and other productivity tools.
- Perform hardware break/fix and replace PCs, laptops, printers, phones, and related equipment.
- Support production-floor technology, including workstation PCs, RF/mobile devices, and industrial printers.
- Create, modify, and maintain Active Directory user accounts and access permissions.
- Assist with troubleshooting network connectivity, server access, and end-user device issues.
- Track, manage, and maintain IT hardware inventory and e-waste processes.
- Document incidents, resolutions, and equipment changes.
- Partner with employees across production and office areas to resolve technical issues efficiently.
Benefits
- Medical insurance, if eligible.
- Dental insurance, if eligible.
- Vision insurance, if eligible.
- Critical illness, accident, and hospital coverage, if eligible.
- 401(k) retirement plan with pre-tax and Roth post-tax contributions available, if eligible.
- Voluntary life and AD&D insurance for employees and dependents, if eligible.
- Short- and long-term disability coverage, if eligible.
- Health Spending Account (HSA), if eligible.
- Transportation benefits, if eligible.
- Employee Assistance Program, if eligible.
- Time off or leave, which may include PTO, vacation, or sick leave, if eligible.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
