IT Operations Support

Fictiv • Oakland, CA

8d

About The Position

MISUMI Americas is hiring an IT Operations Support Technician to provide dependable day-to-day technology support to employees and partners. The IT Operations team supports network setup, desktop hardware configuration and rollout, desktop software management, access control, security training, and help desk services, working closely with the Cloud Infrastructure Operations team to provide secure access to necessary systems. The technician reports to the IT Operations Technical Lead. Success is measured by achieving key milestones and contributing to complex, company-wide IT initiatives across teams. Travel within the US for team meetings, offsites, trade shows, and conferences may be required up to 10% annually.

Requirements

• At least 3 years of experience administering Microsoft 365, Atlassian, Slack, and other SaaS tools at a company with 1,000 or more employees.
• At least 3 years of experience in IT Operations and/or DevSecOps.
• At least 3 years using Jira or an equivalent tool for IT service management and reporting.
• Clear, friendly communication style and the ability to build good working relationships across MISUMI Americas.
• Ability to meet the physical demands of the role, including sitting, walking, talking, hearing, keyboarding, handling and feeling with the hands, stooping, kneeling, crouching, twisting, crawling, reaching, and stretching; occasional lifting and moving of equipment or boxes up to 50 pounds.

Nice To Haves

• Technical certifications are preferred, including CompTIA Network+, Security+, or Cloud+; Cisco CCNA; Okta Certified Professional or Administrator; AZ-104; SC-300; or MD-102.
• Hands-on experience with Iru, Intune, or other MDM solutions.
• Experience administering Entra, Microsoft Teams, Slack, Zoom, or Office 365 at a large company.
• A solid understanding of SOC 2 compliance.
• Experience with ISO 27001 or NIST 800.

Responsibilities

• Administer Microsoft Entra ID (Azure AD), including SSO, MFA, Conditional Access, group-based provisioning, lifecycle management, and RBAC in medium- to large-scale environments.
• Help build automation workflows that integrate alerting, monitoring, and reporting to identify security threats sooner.
• Help manage current and new SaaS platforms, including Microsoft 365, Slack, and Iru MDM.
• Deploy security and facility access controls at company sites using Avigilon and video monitoring equipment.
• Use CrowdStrike EDR or a similar platform to help design, deploy, and manage SIEM solutions for threat detection and analysis.
• Contribute to IT Operations run-books and the knowledge base.
• Configure Cisco Meraki and FortiGate equipment, including routers, switches, VPNs, VPCs, LANs, WANs, encryption, and access control.
• Provide day-to-day IT support to employees and partners.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed