IT Support Tech

Mister Car Wash•Orlando, FL

22h

About The Position

Mister Car Wash is seeking an IT Support Tech to provide comprehensive technical support across the organization and help maintain consistent, secure, and responsive IT operations. The role supports onsite and remote users by resolving hardware, software, and network issues independently and collaboratively. It also contributes to system deployment, infrastructure reliability, and documentation for end users and junior technicians. The position provides Tier 1–2 support to internal users across multiple sites, configures and maintains computers and peripherals, supports network connectivity and infrastructure, and maintains technical documentation and service records. Additional duties may be assigned as necessary. Travel of up to 25% is required.

Requirements

High school diploma or GED.
At least 2 years of experience in IT support or a related technical role.
Familiarity with Microsoft Office Suite and service desk platforms.
Experience supporting diverse IT environments and troubleshooting hardware and software issues.
Strong desire to learn and grow in a technical environment.
Excellent customer service and organizational skills.
Effective written and verbal communication abilities.
Ability to multitask and manage time efficiently.
Proficiency in supporting diverse networks and IT systems.
Willingness to travel frequently and adjust to changing schedules.
Ability to travel up to 25%.

Nice To Haves

Associate’s degree in Information Technology or a related field.
CompTIA Fundamentals+, CompTIA A+, or comparable certification.

Responsibilities

Deliver Tier 1–2 support for internal users across multiple sites.
Resolve hardware and software issues through the service desk.
Independently diagnose and troubleshoot complex problems and escalate when necessary.
Communicate responsively with end users and build relationships through issue resolution.
Build and configure desktops, laptops, and peripheral devices.
Install, update, and patch software and perform preventative maintenance on IT assets according to company standards.
Support lifecycle management of IT equipment across locations.
Assist with troubleshooting LAN/WAN, Wi-Fi, VOIP, and connectivity issues.
Monitor and maintain network devices and address routine performance issues.
Contribute to infrastructure improvements and system reliability.
Develop and update technical documentation and user guides.
Maintain service records in the ticketing platform.