IT Support Tech

Mister Car Wash•Colorado Springs, CO

22h

About The Position

Mister Car Wash is seeking an IT Support Tech to provide comprehensive technical support across the organization and help ensure consistent, secure, and responsive IT operations. The role supports onsite and remote users, independently and collaboratively resolving hardware, software, and network issues. It also contributes to system deployment, infrastructure reliability, and documentation that empowers end users and junior technicians. The position delivers Tier 1–2 support across multiple sites, builds and configures computers and peripheral devices, performs software installations and updates, patching, and preventative maintenance, and supports IT equipment lifecycle management. The technician also assists with network and infrastructure troubleshooting and maintains technical documentation and service records. Additional duties may be assigned as necessary. Travel of up to 25% is required. The posting highlights benefits, career progression, a downtown Tucson office, onsite amenities, and a free unlimited wash club membership.

Requirements

High school diploma or GED.
At least 2 years of experience in IT support or a related technical role.
Familiarity with Microsoft Office Suite and service desk platforms.
Experience supporting diverse IT environments and troubleshooting hardware and software issues.
Strong customer service and organizational skills.
Effective written and verbal communication abilities.
Ability to multitask and manage time efficiently.
Proficiency in supporting diverse networks and IT systems.
Willingness to travel frequently and adjust to changing schedules; travel may be up to 25%.

Nice To Haves

Associate’s degree in Information Technology or a related field.
CompTIA Fundamentals+, CompTIA A+, or comparable certification.

Responsibilities

Deliver Tier 1–2 support for internal users across multiple sites.
Resolve hardware and software issues through the service desk.
Independently diagnose and troubleshoot complex problems, escalating where necessary.
Build and configure desktops, laptops, and peripheral devices.
Perform software installations, updates, patching, and preventative maintenance of software and IT assets according to company standards.
Support lifecycle management of IT equipment across locations.
Assist with LAN/WAN, Wi-Fi, VOIP, and connectivity troubleshooting.
Monitor and maintain network devices and address routine performance issues.
Contribute to infrastructure improvements and system reliability.
Develop and update technical documentation and user guides.
Maintain service records in the ticketing platform.
Communicate responsively with end users and foster relationships through issue resolution.