IT Site Support Technician II

Chewy • Louisville, KY

8d • Onsite

About The Position

Chewy is seeking an onsite IT support professional to join its IT team in Louisville, Kentucky. The role is technical and hands-on, supporting a Fulfillment Center in a fast-paced environment. The technician delivers professional, friendly customer support; troubleshoots application, hardware, and network issues; and documents, analyzes, and resolves help desk tickets. The position works with local and remote IT groups, employees, and operations management to resolve problems quickly and provide high-quality solutions.

The technician works with desktops, laptops, RF unit technology, network connectivity, Windows software, printers, and other equipment. Day-to-day work includes troubleshooting networks, computers, and printers; asset management; data cabling; and systems administration across software and hardware environments. The role also collaborates with colleagues to identify, recommend, develop, and implement cost-effective technology solutions supporting company growth. The position requires participation in a 24/7 support and on-call rotation, flexible scheduling that may include nights, weekends, and holidays, and the ability to work night shift.

Requirements

• Experience supporting PCs in a Windows Active Directory environment.
• Basic knowledge of networking concepts and protocols, including DNS, DHCP, HTTP, SSL, and TCP/IP.
• Proven PC repair, troubleshooting, deployment, and liquidation skills.
• Intermediate troubleshooting skills in a multi-user, high-pressure environment.
• Experience in IT areas such as Microsoft Administration, Mobile Device Management, or RF Technologies.
• Excellent written and verbal communication skills in English, including in-person and phone/radio communication with peers, management, contractors, and vendors.
• Regular and reliable attendance.
• Willingness to work flexible shifts and schedules, including nights, weekends, and holidays; ability to work night shift.
• Desire for continuous improvement.
• Ability to stand or walk for 6–8 hours per day.
• Ability to exercise initiative, judgment, and diplomacy; strong customer service, project management, and time management skills; basic computer hardware and software knowledge.

Nice To Haves

• Prior experience providing IT support in a Fulfillment Center environment.
• A+ Certification or Network+ Certification.
• Experience working in an SLA-driven environment.
• Knowledge of Motorola/Zebra RF units, including Moto MC92N0, VC70N0, and WT41N0.
• Experience with data cabling or computer facilities maintenance.
• Working knowledge of SOTI MobiControl device management.

Responsibilities

• Provide professional and friendly IT support to the Fulfillment Center.
• Troubleshoot application, hardware, and network issues.
• Engage with and educate customers; document, analyze, and resolve help desk tickets.
• Work with local and remote IT groups, employees, and operations management to resolve IT problems quickly and provide high-quality solutions.
• Support desktops, laptops, RF unit technology, network connectivity, Windows software, and other equipment.
• Troubleshoot networks, computers, and printers; perform asset management, data cabling, and systems administration.
• Collaborate with colleagues to identify, recommend, develop, and implement cost-effective technology solutions.
• Participate in a 24/7 support and on-call rotation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed