IT Senior Analyst, Business Solutions (Hybrid)

Eversource Energy•Berlin, CT

1d•$130,660 - $145,180•Hybrid

About The Position

Serves as a liaison between assigned business areas and IT, developing a detailed understanding of business goals and objectives. Works with business partners to identify needs and with IT partners to resolve issues and develop solutions. Collects, clarifies, and translates business requirements into functional and technical requirements, and collaborates with IT architects, technical staff, and business clients on conceptual solution designs. Anticipates and defines requirements for new or enhanced products and services and optimized business processes. Consults on IT strategy and planning, workflow and process design, and product solution development. Leads and contributes throughout the full application lifecycle for small and large development projects. The role is hybrid, with current guidelines requiring at least three office days per week, including Tuesdays and Wednesdays. The third office day is arranged with the supervisor based on department needs. Employees must be able to work in the office up to five days per week when business needs or policy changes require it. The position may require emergency restoration assignments, travel between Massachusetts, Connecticut, and New Hampshire, and occasional overtime. Work is primarily in an office environment and includes research, analysis, writing, public speaking, and managing multiple activities and competing deadlines under pressure.

Requirements

Bachelor’s degree or equivalent experience.
Ten years of demonstrated application of Business Analysis skills.
Business and general systems knowledge, using knowledge from related disciplines to solve complex business and IT problems.
Ability to quickly learn new applications, processes, and procedures.
Exposure to multiple technologies and application development methodologies; participation in a large project and leadership of business analysis on a large-scale complex project.
Knowledge of one or more business domains and how domains relate and can be assembled into solutions that meet business and IT needs and business strategy.
Ability to conduct business process analysis and create current- and future-state process models.
Knowledge of IT service management, particularly demand management best practices and controls, and knowledge of IT standards and controls.
Ability to collaborate with business and technical roles and influence stakeholders at different management levels.
Strong analytical thinking, problem-solving, and business process optimization skills.
Excellent written and verbal communication and persuasion skills.
Independent planning, organizational, and time-management skills, including the ability to manage larger efforts.
Competency with Microsoft O365 applications, including Teams, OneDrive, Word, Excel, and Outlook.
Knowledge of financial and cost models and budgeting.
Ability to balance long-term and short-term implications of solution decisions, manage competing priorities, and follow through on commitments.
Ability to lead small, high-performing teams to successful outcomes.
Must be available for emergency restoration assignments as required.
Must be available to travel between Massachusetts, Connecticut, and New Hampshire as necessary.
IIBA ECBA, CCBA, CBAP, or AAC; IQBBA CFLBA; IREB CPRE; PMI PBA; or SAFe POPM certification is listed.

Nice To Haves

Prior experience in the utility industry.
Knowledge of Agile methodology and tools such as Jira, VSTS, or other Agile applications is highly desired.

Responsibilities

Lead and facilitate meetings and communications between IT and assigned business areas, and keep team members informed of discussions with the business.
Lead or oversee workflow analysis to identify requirements.
Evaluate business processes, anticipate requirements, identify opportunities for improvement, and facilitate solution development and implementation.
Capture, analyze, and document business and user requirements and user stories for a variety of project methodologies; coach and mentor others as needed.
Shape and influence IT roadmaps for assigned business areas.
Champion improvements to business and IT processes and change within assigned business areas.
Ensure solutions meet business needs and requirements.
Monitor industry activities, lead learning opportunities for assigned business areas, and identify potential solutions and best practices with IT colleagues.
Review business processes and work with less experienced associates to develop functional optimization strategies and incorporate them into strategic roadmaps where applicable.
Participate in or lead development of user documentation, manuals, training materials, and job aids when necessary.
Facilitate and lead less experienced peers in application development and support activities for development requests, coordinating internal and external development groups with the business.
Develop capital project business cases and estimates and lead their presentation to the PMO and Finance.
Assess proposed enhancement requests with the business for value and completeness; may lead and contribute to Business Priority Council meetings for the assigned business area.
Participate in procurement events such as RFPs and RFIs and support development of statements of work.