Senior IT Business Analyst

LMCU • Grand Rapids, MI

1d • Hybrid

About The Position

The Senior IT Business Analyst supports strategic enterprise initiatives across Lake Michigan Credit Union, with a focus on agility, member experience, and operational efficiency. As a member of the Enterprise Agility team, the role leads and facilitates discovery, current-state analysis, future-state definition, and development of iterative business requirements for complex, cross-functional projects. The analyst partners with business stakeholders, project managers, technical teams, and vendors to ensure requirements are clearly defined, aligned with organizational priorities, and structured for incremental delivery.

The successful candidate brings strong analytical and facilitation skills, experience supporting enterprise-level initiatives, an understanding of Agile delivery practices, and a commitment to collaboration, continuous improvement, and meaningful business value. The role also mentors junior business analysts and must comply with applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

Requirements

• At least 7 years of business analysis experience, including at least 3 years supporting enterprise-level initiatives.
• Bachelor's degree in Business, Finance, Technology, or a related field.
• Strong knowledge of Agile, Hybrid, and Waterfall methodologies.
• Experience leading discovery, requirements gathering, and current-state/future-state analysis for complex cross-functional initiatives.
• Ability to manage multiple concurrent initiatives while aligning business needs, stakeholder priorities, and delivery objectives.
• Strong analytical, problem-solving, and decision-support skills, including risk identification, gap analysis, root cause analysis, and solution recommendations.
• Strong organizational and time management skills, including the ability to prioritize competing demands and deliver high-quality work in deadline-driven environments.
• Strong communication and relationship-building skills, with the ability to collaborate across all levels of the organization.

Nice To Haves

• PMI-PBA, CSM, SAFe, or similar certification.
• Experience in the credit union or financial services industry, including familiarity with financial services processes and core banking systems.

Responsibilities

• Lead business analysis for complex enterprise initiatives by identifying business needs, defining requirements, and aligning work with organizational goals, member experience, operational efficiency, and regulatory expectations.
• Partner with business leaders, stakeholders, project managers, technical teams, and vendors to gather information, clarify objectives, and support decision-making throughout strategic initiatives.
• Facilitate discovery sessions, stakeholder meetings, and working sessions to define current-state processes, evaluate future-state needs, resolve ambiguity, and build cross-functional alignment.
• Develop, analyze, and maintain business, functional, and non-functional requirements, including user stories, acceptance criteria, and process diagrams.
• Identify risks, gaps, dependencies, and conflicting requirements, and recommend actions that support sound business decisions and reduce delivery risk.
• Build and maintain stakeholder relationships through clear communication, regular updates, and analysis support for complex business and operational changes.
• Manage multiple priorities independently, advance analysis activities, anticipate stakeholder needs, and ensure requirements are sufficiently defined for project execution.
• Mentor junior business analysts, reinforce best practices, and contribute to the quality and maturity of business analysis across the team.
• Adhere to and champion the organization's core values of curious minds, collaborative hearts, and continuous excellence.
• Comply with applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

Benefits

• Weekly pay.
• Retirement savings options.
• Comprehensive health coverage, including medical and prescription coverage, dental, and vision.
• HSA match.
• Paid parental leave.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior