Senior IT Business Analyst

Allegion•Cincinnati, OH

About The Position

The Business Applications Analyst will serve as a key techno-functional lead for Allegion’s Hollow Metal Door Strategic Business Unit (SBU), supporting the health, optimization, and integration of core business applications across manufacturing plants and distribution centers. The role defines, analyzes, develops, tests, and maintains ERP, custom, and third-party software applications, including requirements gathering, design, documentation, and software specification changes throughout the order life cycle. The position bridges shop-floor operations and back-office technology, with a focus on manufacturing ERP systems, order-to-cash processes, data analytics, system integrations, and use of AI tools to improve operational efficiency. The successful candidate partners with business and IT teams to improve system use and standardize business processes. Responsibilities include providing tier-2 and tier-3 ERP support, maintaining application documentation and configurations, developing reports and dashboards, supporting projects and system releases, leading testing, and driving root-cause analysis. The role also supports continuous improvement, training, troubleshooting, and technology initiatives such as facility expansions, upgrades, and M&A integrations. Candidates must be legally authorized to work in the United States. Allegion does not intend to sponsor employment visa status for this position. Travel is required up to 20%.

Requirements

Bachelor’s degree in engineering, business, information technology, or a related field.
At least 5 years of experience working within large manufacturing or distribution operations.
At least 10 years of experience working with, supporting, and/or implementing enterprise-level ERP systems.
Hands-on experience in at least three core ERP module areas: Order Management and Product Configurators, Master Planning, Production Control, Transportation Management, Warehouse/Inventory Management, or Accounts Receivable/Accounts Payable.
In-depth knowledge of business functions and processes, particularly Order Management, Manufacturing, Warehouse Management, and Supply Chain.
Experience supporting major and minor ERP upgrades and/or implementations.
Experience developing business requirements and functional design documents, completing impact assessments, and contributing to business cases that identify the value of changes.
Ability to work independently and collaborate effectively with others in person and remotely.
Excellent communication skills at all levels, including oral communication, written documents, and formal presentations.
Ability to participate successfully in multiple initiatives simultaneously.
Understanding of data integrity and audit/SOX compliance procedures.
Experience building and training AI agents to improve business processes and productivity.
Basic familiarity with relational databases such as MS-SQL and DB2/400, and with on-premises and cloud concepts.
Understanding of integrations, including APIs and middleware platforms used to connect business systems.
Experience and understanding of cybersecurity best practices in manufacturing operations.
Comfort using SQL, Power BI, and other tools for ad hoc data analysis.
Comfort working with project management tools and Azure DevOps for planning and documentation.

Nice To Haves

Applicable techno-functional knowledge of the AS400/iSeries platform.
Experience with Macpac/Infor XA (Mapics).
Experience with Dynamics 365 Finance and Operations ERP.
Experience working with ERP product configurator processes.
Experience in the Hollow Metal Door or Steel Fabrication industry, including knowledge of products and custom configurations.

Responsibilities

Partner with business stakeholders to advance initiatives and optimize system usage and best practices within existing functionality.
Provide tier-2 and tier-3 techno-functional support for ERP systems and related manufacturing applications across the SBU.
Define practical business-system solutions and drive standardization across business work streams.
Ensure seamless digital processes from order entry through shop-floor completion.
Drive IT deliverables for SBU long-range initiatives, applying supply-chain principles and manufacturing knowledge.
Develop and maintain advanced reports and dashboards using Power BI and SQL, translating manufacturing data into actionable insights for plant managers and SBU leadership.
Identify and implement AI use cases, such as predictive maintenance alerts, automated data validation, and intelligent demand forecasting.
Assist in scoping and executing technology projects, including facility expansions, system upgrades, and M&A integrations.
Own functional tactical planning for software upgrades and releases with vendors.
Lead unit testing and user acceptance testing for system changes.
Create and maintain functional design documents and technical specifications.
Support continuous-improvement events by bringing together business and system process perspectives.
Provide application training and general troubleshooting support.
Maintain documentation for business-system configurations, process flows, and work instructions.
Partner with matrixed IT and business teams on changes, general support, and rollouts.
Drive root-cause analysis for critical business impacts.
Lead and manage small- and mid-range projects at sites.

Benefits

Health, dental, and vision insurance coverage.
Unlimited paid time off.
401(k) plan with a 6% company match and no vesting period.
Health Savings Accounts.
Flexible Spending Accounts for healthcare and/or dependent daycare expenses.
Short-term and long-term disability insurance paid for by Allegion.
Term life insurance, with the option to purchase supplemental coverage.
Tuition reimbursement.
Voluntary wellness program with the opportunity to earn up to $2,000 in rewards.
Employee discounts through Perks at Work.
Community involvement and opportunities to give back.
CliftonStrengths assessment and coaching opportunities.
Professional development investment and opportunities.