Senior IT Business Analyst

Allegion•Cincinnati, OH

About The Position

The Business Applications Analyst serves as a key techno-functional lead for Allegion’s Hollow Metal Door Strategic Business Unit (SBU). The role is responsible for the health, optimization, and integration of core business applications across manufacturing plants and distribution centers. It defines, analyzes, develops, tests, and maintains ERP, custom, and third-party software applications, including requirements gathering, design, documentation, and adapting software specifications throughout the order life cycle. The role bridges shop-floor operations and back-office technology, maintaining ERP systems, driving data analytics, managing integrations, and using AI tools to improve operational efficiency. The position provides tier-2 and tier-3 support for ERP and manufacturing applications; partners with business, IT, and vendor teams; and leads functional planning, testing, documentation, training, and troubleshooting for system changes. It supports business initiatives, continuous improvement, facility expansions, upgrades, and M&A integrations. Travel is required up to 20%. Candidates must be legally authorized to work in the United States; the company does not intend to provide employment visa sponsorship.

Requirements

Bachelor’s degree in engineering, business, information technology, or a related field.
At least 5 years of experience working within large manufacturing or distribution operations.
At least 10 years of experience working with, supporting, or implementing enterprise-level ERP systems.
Hands-on experience in at least three core ERP module areas: order management and product configurators, master planning, production control, transportation management, warehouse/inventory management, or accounts receivable/accounts payable.
In-depth knowledge of business functions, particularly order management, manufacturing, warehouse management, and supply-chain processes and practices.
Experience supporting major and minor ERP upgrades and/or implementations.
Experience developing business requirements and functional design documents, completing impact assessments, and contributing to business cases that identify the value of changes.
Ability to work independently and collaborate effectively in person and remotely.
Excellent communication skills, including the ability to lead and communicate orally, in writing, and through formal presentations.
Team-oriented, change-agent, and customer-driven approach.
Analytical problem-solving skills, conceptual ability, willingness to learn, sense of urgency, and commitment to quality work.
Strong work ethic and results orientation.
Ability to participate successfully in multiple initiatives simultaneously.
Understanding of data integrity and audit/SOX compliance procedures.
Experience working with and building and training AI agents to improve business processes and productivity.
Basic familiarity with relational databases, including MS-SQL and DB2/400, and on-premises and cloud concepts.
Understanding of integrations, including APIs and middleware platforms, used to connect business systems.
Experience and understanding of cybersecurity best practices in manufacturing operations.
Comfort using SQL, Power BI, and other tools for ad hoc data analysis.
Comfort using project management tools and Azure DevOps for planning and documentation.
Travel required up to 20%.
Legally authorized to be employed in the United States; the company does not intend to provide employment visa sponsorship.

Nice To Haves

Applicable techno-functional knowledge of the AS400/iSeries platform.
Experience with Macpac / Infor XA (Mapics).
Experience with Dynamics 365 Finance and Operations ERP.
Experience with ERP product configurator processes.
Experience in the Hollow Metal Door or steel fabrication industry, including knowledge of products and custom configurations.

Responsibilities

Partner with business stakeholders to drive initiatives and optimize system usage and practices within existing functionality.
Provide tier-2 and tier-3 techno-functional support for ERP systems and related manufacturing applications across the SBU.
Define practical business system solutions and drive standardization across business work streams.
Ensure seamless information flow from order entry through shop-floor completion.
Drive IT deliverables for SBU long-range initiatives, applying supply chain principles and manufacturing knowledge.
Develop and maintain advanced Power BI and SQL reports and dashboards, translating manufacturing data into actionable insights for plant managers and SBU leadership.
Identify and implement AI-driven use cases, such as predictive maintenance alerts, automated data validation, and intelligent demand forecasting.
Assist with scoping and executing technology projects, including facility expansions, system upgrades, and M&A integrations.
Own functional tactical planning for software upgrades and releases with vendors.
Lead unit testing and user acceptance testing for system changes.
Create and maintain functional design documents and technical specifications.
Support continuous improvement events by connecting business and system process perspectives.
Provide application training and general troubleshooting support.
Maintain documentation of system configurations, process flows, and work instructions for key business processes.
Partner with matrixed IT and business teams on changes, general support, and rollouts.
Drive root cause analysis for critical business impacts.
Lead and manage small- to mid-range projects at sites.