Senior Business Analyst, Business Solutions

mourant • Guernsey, WY

2d

About The Position

The Senior Business Analyst drives business transformation through strategic business analysis and hands-on project delivery. The role leads initiatives from discovery and requirements definition through implementation, adoption and post-implementation review, advising stakeholders and translating governance and operational needs into practical technology solutions. It oversees software implementations, process improvements and workflow automation programmes, working with Governance Services, wider business teams, technical teams and third-party suppliers. The position also supports adoption through training and change management, and monitors results using KPIs, user feedback and continuous improvement.

Requirements

• At least five years' experience in a trust, corporate, governance, fund administration, fiduciary or professional services environment.
• Working knowledge of accounting principles, financial reporting processes and operational systems.
• Proven experience leading business analysis throughout the project lifecycle, from requirements gathering and solution design through testing, implementation and business adoption.
• Experience facilitating workshops, documenting requirements, and producing project artefacts such as business cases, process maps, user stories, functional specifications and acceptance criteria.
• Experience working with financial and operational systems, including reporting, billing, bookkeeping and general ledger processes.
• Effective analytical and problem-solving skills, including identifying improvement opportunities and driving change.
• Excellent communication and stakeholder management skills, with the ability to build trusted relationships across all organisational levels.
• Experience working in Agile, Waterfall and/or hybrid delivery environments.
• Commercially minded, able to balance operational requirements with strategic objectives and deliver measurable business value.
• Degree-level education or equivalent practical experience.

Nice To Haves

• Professional Business Analysis or Project Management certification, such as PRINCE2, PMI-ACP, CSM, AgilePM or IIBA.

Responsibilities

• Lead and deliver business transformation initiatives from discovery and business case development through implementation, adoption and post-implementation review.
• Work with Governance Services and wider business teams to identify opportunities to improve systems, reporting, operational processes and workflow automation.
• Facilitate workshops to gather, analyse and document business and technical requirements, including mapping current- and future-state processes.
• Act as a trusted advisor and liaison between business stakeholders, technical teams and third-party suppliers, translating business needs into effective solutions.
• Manage project risks, issues, assumptions and dependencies; provide clear reporting and escalate critical matters as needed.
• Coordinate User Acceptance Testing (UAT), including test planning, execution and stakeholder engagement.
• Support adoption of new systems and processes through training, change management and post-implementation support.
• Monitor implemented solutions through KPIs, user feedback and continuous improvement initiatives.
• Stay informed about emerging technologies, automation trends and AI tools, identifying opportunities to improve efficiency and business outcomes.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior