IT Business Solutions Analyst - Field Mobility (Hybrid)
About The Position
Serves as a liaison between IT and assigned business areas, developing a detailed understanding of business goals and objectives. Works with business partners to understand needs and collaborates with IT partners to resolve issues and propose solutions. Collects, clarifies, and translates business requirements into functional and technical requirements, collaborating with IT technical staff and business clients on conceptual solution designs. Anticipates and defines requirements for new or enhanced products and services and optimized business processes. Consults on IT strategy and planning, workflow and process design, and product solution development. Leads and contributes throughout the application lifecycle for development projects of varying sizes. The position is primarily office-based, with a hybrid schedule requiring at least three office days per week under current guidelines, including Tuesdays and Wednesdays. Employees must be able to work up to five days in the office when business needs or policy changes require it. The role may require travel between Massachusetts, Connecticut, and New Hampshire, emergency restoration assignments outside normal responsibilities, hours, or location, and occasional overtime.
Requirements
- Bachelor’s degree or equivalent experience.
- Five to eight years of demonstrated application of business analysis skills.
- Business and general systems knowledge, incorporating related disciplines to solve complex business and IT problems.
- Ability to quickly learn new applications, processes, and procedures.
- Exposure to multiple technologies and application development methodologies, including participation in a large project.
- Knowledge of one or more business domains and how domains relate and can be assembled into solutions that meet business and IT needs.
- Ability to conduct business process analysis and create current- and future-state process models.
- Knowledge of IT service management, particularly demand management best practices and controls, and knowledge of IT standards and controls.
- Ability to collaborate on teams with business and technical roles and influence stakeholders at different management levels.
- Strong analytical thinking, problem-solving, and business process optimization skills.
- Excellent written and verbal communication and persuasion skills.
- Strong independent planning, organizational, and time-management skills.
- Competency in Microsoft O365 applications, including Teams, OneDrive, Word, Excel, and Outlook.
- Knowledge of financial and cost models and budgeting.
- Ability to balance long-term and short-term implications of solution decisions.
- Ability to manage competing priorities and follow through on commitments.
- Ability to lead small, high-performing teams.
- Availability for emergency restoration assignments as required and travel between Massachusetts, Connecticut, and New Hampshire as necessary.
Nice To Haves
- Prior experience in the utility industry.
- Knowledge of Agile methodology and tools such as Jira, VSTS, or other Agile applications is highly desired.
- Relevant certifications: IIBA Entry Certificate in Business Analysis (ECBA), IIBA Certification of Competency in Business Analysis (CCBA), IIBA Certified Business Analyst Professional (CBAP), IIBA Agile Analysis Certification (AAC), IQBBA Certified Foundation Level Business Analyst (CFLBA), IREB Certified Professional for Requirements Engineering (CPRE), PMI Professional in Business Analysis (PBA), or SAFe POPM.
Responsibilities
- Lead and facilitate meetings and communications between IT and assigned business areas, keeping team members informed of business discussions.
- Lead or oversee workflow analysis to identify requirements.
- Evaluate business processes, anticipate requirements, identify improvement opportunities, and facilitate solution development and implementation.
- Capture, analyze, and document business and user requirements and user stories for a variety of project methodologies.
- Participate in developing IT roadmaps for assigned business areas.
- Identify opportunities to improve business and IT processes and champion change within the assigned business area.
- Ensure solutions meet business needs and requirements.
- Monitor industry activities, pursue independent learning, and identify potential solutions and best practices with IT team members.
- Review business processes and develop functional optimization strategies where applicable.
- When necessary, participate in developing user documentation, manuals, training materials, and job aids.
- Facilitate application development and support activities for development requests, coordinating internal and external development groups with the business.
- Own capital project business cases and estimates and lead their presentation to the PMO and Finance.
- Assess proposed enhancement requests with the business for value and completeness, and potentially lead or contribute to Business Priority Council meetings.
- Participate in procurement events, including RFP/RFI processes, and support development of statements of work.
- Be available for emergency restoration assignments and travel between Massachusetts, Connecticut, and New Hampshire as necessary.
Benefits
- Competitive total rewards program; benefits program details are available on the company careers site.
- Potential incentive eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
