Hybrid Business Analyst
About The Position
Alignment Healthcare is seeking a motivated Business Analyst (Data Analytics) to support member Experience initiatives across contact center, care navigation, and member engagement. The position partners with executive leadership to support goals in member satisfaction, member retention, and CAHPS. The ideal candidate brings a genuine interest in how innovative customer service can anticipate members’ needs and improve their healthcare experience. The role prepares and develops actionable, repeatable reporting; evaluates systems and user needs; documents requirements and system specifications; and improves processes for data capture and reporting. It also supports project planning and monitoring, evaluates the operational and financial impact of proposed changes, and coordinates information and documentation among operational departments. The position has no supervisory responsibilities.
Requirements
- Background in healthcare provider and/or health plan settings.
- At least 3 years of work experience in project management, with intermediate to advanced understanding of project management.
- Intermediate or advanced proficiency in Microsoft Office products, including Word, Excel, PowerPoint, Visio, and MS Project.
- Bachelor’s degree in an appropriate field of study or equivalent work experience.
- Detail-oriented, analytical, and inquisitive.
- Able to work independently and with others.
- Strong communication skills to bridge people, processes, and technology.
- Highly organized with strong time-management skills.
- Excellent presentation and training skills.
- Motivated to learn and able to operate flexibly.
- Able to prioritize multiple and competing tasks.
- Able to work well in a fast-paced, dynamic environment.
Nice To Haves
- Experience in IT system implementations, provider relations, IPA, revenue cycle management, and/or vendor management.
- Skills in Microsoft Access and/or SQL, Power BI, or other data tools.
- High energy and ability to impact operations and affect change.
Responsibilities
- Prepare technical reports by collecting, analyzing, and summarizing information and trends.
- Create informative, actionable, and repeatable reporting that highlights relevant business trends and opportunities for improvement.
- Develop systems that improve processes for data capture and reporting.
- Review, analyze, and evaluate systems and user needs.
- Document requirements, define scope and objectives, and formulate systems.
- Construct workflow charts and diagrams; study system capabilities; and write specifications.
- Improve systems by studying current practices and designing modifications; understand and communicate the financial and operational impact of changes; and participate in implementing approved changes.
- Recommend controls by identifying problems and improving or establishing policies and standard operating procedures.
- Define project requirements by identifying milestones, phases, and elements; forming the project team; and establishing the project budget.
- Monitor project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions.
- Maintain user confidence and protect operations by keeping information confidential.
- Contribute to the team by accomplishing related results as needed.
- Validate resource requirements and develop cost estimate models.
- Maintain positive relationships within and between operational departments by coordinating information exchange, keeping stakeholders informed of progress and risks, and maintaining detailed, organized documentation.
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What This Job Offers
Job Type
Full-time
