Senior Business Analyst (Hybrid)

Serigor • Towson, MD

1d • Hybrid

About The Position

The Senior Business Analyst will assess, develop, enhance, and implement technology solutions in support of agencies, primarily focusing on the analysis, improvement, and implementation of Public Safety systems and business processes. Business requirements have already been captured; the analyst will work with stakeholders, subject matter experts, technology teams, and vendors to validate and refine requirements, evaluate solutions, support vendor activities, and assist with successful implementation of a new system.

The role involves analyzing business processes and data flows, developing system designs and integrations, producing technical and testing documentation, supporting system development and implementation, and assisting agencies throughout project delivery. The analyst will also support integrations, change requests, user acceptance testing, training, reporting, and process improvements. The position is located in Towson, Maryland, and is described as hybrid, with a duration of 12+ months.

Requirements

• Bachelor's degree from an accredited college or university in business, computer science, or a related field.
• Five years of experience in systems analysis, change management analysis, project management, program analysis, or a closely related field.
• Demonstrated experience in public safety implementations and post-production environments as a primary technical resource.
• Knowledge of principles and practices for planning, developing, implementing, and maintaining computer information systems.
• Knowledge of processes, methods, and techniques used to analyze and evaluate business operations.
• Skill in analyzing and evaluating administrative processes for automation.
• Ability to assist in evaluating the feasibility and suitability of information technology projects.
• Ability to establish and maintain effective working relationships.
• Ability to create precise and effective technical documentation, including design documents, business requirements, functional specifications, test plans, and test scripts for varied audiences.
• Excellent oral and written communication skills with internal and external clients and vendors.
• Strong analytical and problem-solving skills.
• Strong business process fluency and ability to discuss processes in sufficient detail to identify underlying business problems or opportunities.
• Ability to work in a team environment and maintain strong professional relationships.
• Ability to maintain the security and confidentiality of proprietary or sensitive data in any medium.

Nice To Haves

• Experience working for a government entity.
• Five or more years of experience with Public Safety projects.

Responsibilities

• Develop functional and non-functional system requirements from documented business requirements.
• Work with development staff and vendors to create prototype designs for medium- to large-risk projects.
• Create detailed unit and system testing scripts based on functional requirements.
• Facilitate user acceptance testing as required.
• Assess and recommend process improvements and technology solutions for agencies.
• Capture, consolidate, and communicate information from subject matter experts.
• Contribute to high-level software design and integration by partnering with business users, project managers, and application developers.
• Analyze existing business processes and data flows to develop system designs, delivery roadmaps, and integrations with other systems.
• Conduct in-depth analysis of client systems, operations, and procedures.
• Work with client users to define system requirements and resolve problems.
• Translate client requirements into detailed system design documents.
• Coordinate system design and implementation requirements with staff.
• Perform full life-cycle system development.
• Assess business opportunities, define problems, and identify business solutions.
• Develop needs assessments and requirements analyses.
• Provide agencies with advice, consultation, and technical assistance throughout project implementation.
• Provide quality customer service and pursue innovative initiatives and improvements to current processes.
• Gather and document business requirements for break/fix change requests.
• Support internal and external integrations, including design, testing, and troubleshooting.
• Provide metrics related to reporting, system performance, and process control.
• Participate in or conduct user training when needed.
• Maintain the security and confidentiality of proprietary or sensitive data.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior