Hybrid Business Analyst

Alignment Healthcare•Orange, CA

23h•Hybrid

About The Position

Alignment Health seeks a motivated Business Analyst (Data Analytics) to support member Experience initiatives across contact center, care navigation, and member engagement. The role partners with executive leadership to support goals in member satisfaction, member retention, and CAHPS. The ideal candidate is passionate about using innovative customer service approaches to anticipate members’ needs and improve their healthcare experience. The Business Analyst gathers and analyzes information and trends, produces actionable and repeatable reports, improves data capture and reporting processes, and evaluates systems and user needs. The position documents requirements, defines scope and objectives, develops workflow diagrams and specifications, and recommends system and process improvements while communicating their financial and operational impact. It also supports project planning and monitoring, including milestones, budgets, progress reporting, and risk resolution. The role maintains confidentiality, organized documentation, and productive information exchange among operational departments and stakeholders. Supervisory responsibilities: none.

Requirements

Background in health care provider and/or health plan settings.
At least 3 years of work experience in project management.
Intermediate to advanced understanding of project management.
Intermediate to advanced proficiency in Microsoft Word, Excel, PowerPoint, Visio, and MS Project.
Bachelor’s degree in an appropriate field of study or equivalent work experience.
Ability to impact operations and affect change.
Detail-oriented, analytical, and inquisitive approach.
Ability to work independently and collaboratively.
Communication skills to bridge people, process, and technology.
Strong organization and time-management skills.
Excellent presentation and training skills.
Motivation to learn and work flexibly.
Ability to prioritize multiple and competing tasks.
Ability to work well in a fast-paced and dynamic environment.

Nice To Haves

Experience with IT system implementations, provider relations, IPA, revenue cycle management, and/or vendor management.
Skills in Microsoft Access and/or SQL, Power BI, or other data tools.

Responsibilities

Collect, analyze, and summarize information and trends to prepare technical reports.
Create informative, actionable, and repeatable reporting that highlights business trends and opportunities for improvement.
Develop systems and processes that improve data capture and reporting.
Review, analyze, and evaluate systems and user needs.
Document requirements, define scope and objectives, and formulate systems.
Construct workflow charts and diagrams, study system capabilities, and write specifications.
Study current practices and design system modifications; understand and communicate the financial and operational impact of changes; participate in implementing approved changes.
Recommend controls by identifying problems and improving or establishing policies and standard operating procedures.
Define project requirements, milestones, phases, and elements; form project teams and establish project budgets.
Monitor project progress, resolve problems, publish progress reports, and recommend actions.
Maintain user confidence and protect operations by keeping information confidential.
Validate resource requirements and develop cost estimate models.
Maintain positive relationships within and between operational departments by coordinating information exchange, keeping stakeholders informed of progress and risks, and maintaining detailed, organized documentation.
Accomplish related tasks as needed to contribute to team efforts.