IT Project Coordinator

Associated Students Inc•Pomona, CA

3h•$58,520 - $65,625•Onsite

About The Position

Associated Students, Inc. (ASI) employs student-focused professionals with equity-mindsets. Established in 1963, ASI is a non-profit corporation guided by a student board and managed by full-time professional staff. ASI is considered a part of the Cal Poly Pomona Division of Student Affairs with a dashed reporting line to Administrative Affairs. ASI serves the entire campus population, including over 27,000 students, by providing opportunities for student engagement, student employment, and a multitude of programs and services such as recreation and wellness, student union and activities, student government, and childcare. ASI operational support areas include human resources, financial services, information technology, facilities management, and marketing. ASI is engaged in the work of being a learning organization. Currently, the guiding ideas of the organization are “under construction” as the team re-imagines its vision, mission, and core values. ASI is looking for dynamic team members who value team learning, co-creation, and adaptability to best serve the needs of our students. As an evolving learning organization, ASI is human-centered and strives to live its values of care and growth. The purpose of ASI is to transform lives, and its vision will be co-developed through the teamwork of staff. With a commitment to learning, continuous improvement, and innovation, ASI is looking for a dynamic team member who supports team learning, co-creation, radical candor, psychological safety, growth mindset, and lives out equity, diversity, and inclusion practices.

Requirements

Bachelor’s degree in Computer Information Systems, Technology and Operations Management, or related field;
Minimum of two years’ experience in hardware inventory management, asset coordination, operational project management, or similar areas
Demonstrated experience supervising or coordinating team activities (student assistant supervision experience preferred)
1-2 years of Leadership experience
Strong organizational skills, attention to detail, and ability to manage multiple projects simultaneously
Knowledge of technical terminology, configuration, and troubleshooting of standard hardware/software currently in use (e.g., Windows PC, macOS devices, Android OS devices, iOS devices, Microsoft Office Suite, Adobe Acrobat, Adobe Creative Cloud, etc.)
Must possess exceptional interpersonal and customer service-oriented skills
Must be able to communicate effectively, verbally and in written form
Ability to prioritize tasks, display initiative, and remain flexible in a changing environment
Ability to make independent decisions and make appropriate recommendations
Ability to articulate instructions to end-users with various levels of computer literacy
Ability to gather and analyze facts, define problems, devise solutions, and take appropriate action
Ability to maintain professional work conduct
Must possess ability to work well within a team and/or independently, when necessary, without close supervision
Demonstrated ability to work with a diverse student population and campus community
Position designated as sensitive due to access to organizational hardware and assets, and university service now; ability to satisfactorily complete a background check (including a criminal records check)

Nice To Haves

Familiarity with VBScript, Active Directory, VPNs, PowerShell, HTML desired

Responsibilities

Supervise, train, mentor, and schedule IT Assistant Technicians (4 student assistants).
Assists team with providing troubleshooting of desktop support- related issues, including, but not limited to, computer and phone software and hardware, printers, copiers, and networking.
Coordinate the deployment, configuration, maintenance, and upgrade of organizational hardware assets.
Oversee routine auditing, inventory management, and lifecycle planning of desktops, laptops, and printers.
Coordinates third-party hardware support external to University IT, as needed.
Oversee routine auditing, inventory management, and lifecycle planning of all additional ASI hardware including but not limited to, tablets, mobile phone devices, peripherals, hand scanners, barcode scanners, button machine, and the sticker, vinyl, and banner printers, digital cameras, lighting equipment, etc.
Coordinate the organizational mobile phone plan, including procurement, inventory, deployment, and maintenance of related devices.
Coordinate hardware procurement, and certain software related projects, ensuring alignment with organizational policies, budgets, and timelines.
Collaborate with ASI departments to identify hardware needs, requirements gathering, and coordinate associated operational or project tasks.
Coordinating the development of standard operating procedures (SOPs) for hardware asset management.
Manage technical (non-content-related) aspects of the ASI WordPress website.
Lead hardware feasibility assessments for organizational and departmental initiatives.
Create and maintain documentation related to hardware management processes and project tracking.
Support data visualization and reporting related to hardware inventory and utilization.
Provide logistical and operational support for technology-related organizational projects (non-technical tasks such as coordination, procurement processes, stakeholder communications).
Partner with ASI organizational effectiveness and university IT for ongoing hardware compliance, project support, and inventory accuracy.
Perform other duties related to hardware and operational projects as assigned.