IT Project Coordinator

Planet Fitness•Lower Allen Township, PA

17h•Onsite

About The Position

The IT Project Coordinator coordinates the purchasing and installation of IT-related equipment and services for new club construction, remodels, relocations, re-equips, and new technology systems or services. The role also coordinates internal IT projects across the organization, including software deployment and onboarding new platforms. The Coordinator works with Construction and IT teams, vendors, Field Technicians, and other internal stakeholders to keep tasks on schedule and projects on track for completion. Reporting to the Senior Vice President of IT, the Coordinator is part of the IT team and supports IT operations and organizational needs. The position is based at the Camp Hill Office in Camp Hill, Pennsylvania, with travel to club and construction sites as needed.

Requirements

Associate or bachelor’s degree in information technology or a related field, or equivalent experience.
2–4 years of experience in IT support, procurement, or project coordination.
Working knowledge of IT fundamentals, including basic network troubleshooting and hardware setup and configuration.
Strong problem-solving and organizational skills, attention to detail, and ability to work independently on assigned tasks with guidance.
Strong customer service and written and verbal communication skills.
Ability to give clear instructions and regular status updates to construction teams, vendors, and IT leadership, and to follow up until issues are resolved.
Demonstrated ability to coordinate tasks, schedules, and deliveries across multiple projects while meeting deadlines.
Willingness and ability to learn and use required tools, including Excel, Planner, and other project management tools, as platforms may change or expand.
Ability to travel to club and construction sites as needed.

Nice To Haves

Strong understanding of audio and video technologies, including A/V receivers, projectors, and digital signage systems.
Familiarity with low voltage cabling.
CompTIA Project+ or CAPM certification.

Responsibilities

Coordinate IT purchasing and installation for assigned projects from order through club opening, including construction, remodels, relocations, re-equips, and new technology systems or services.
Schedule and follow up with vendors, carriers, and Field Technicians to keep installations on track.
Place orders and ensure timely delivery of hardware and products, including internet circuits, TVs, Point of Sale equipment, IT racks, switches, and cabling.
Participate in project kickoff and construction meetings to understand IT requirements and timelines.
Provide the construction project team with frequent status updates on IT services, equipment, and installation.
Maintain thorough documentation of timelines and order status to support timely project completion.
Communicate delays or issues promptly to the IT team and escalate them to the Senior Vice President of IT as needed.
Follow and help improve IT project checklists, standards, and documentation, and keep order tracking and vendor contact records up to date.
Route IT support requests received during projects, such as account or network issues, to the IT team; follow up to confirm resolution and keep project stakeholders informed.
Perform other duties as assigned.