IT Production Support Technician
About The Position
Saronic Technologies is seeking an IT Production Support Technician to provide hands-on technical support across its manufacturing environment. The role sits at the intersection of IT and production, helping ensure that critical systems—including Zebra printers, barcode scanners, production workstations, and manufacturing applications—operate reliably and efficiently. The technician partners with manufacturing and operations teams to support day-to-day production activities and drive continuous improvement in systems, processes, and uptime. The role provides frontline and escalated support for manufacturing systems and operational technology, resolves production-impacting technical issues, responds to manufacturing system incidents, coordinates with the broader IT team, and maintains knowledge base articles and support documentation. The position requires an associate or bachelor's degree in computer science or a related field, or equivalent experience, and at least three years of relevant IT experience.
Requirements
- Associate or bachelor's degree in computer science or a related field, or equivalent experience.
- At least 3 years of IT experience supporting manufacturing technology or in a similar role.
- Proficiency in troubleshooting hardware, software, and networking issues.
- Excellent communication and customer service skills, including the ability to explain technical issues to non-technical users.
- Strong problem-solving mindset, attention to detail, and ability to prioritize tasks effectively.
Nice To Haves
- Experience with manufacturing systems such as MES, PLCs, or SCADA.
- Experience with industrial label printers such as Zebra, ZPL, or BarTender.
- Experience supporting production environments or shop-floor systems.
- Python experience.
Responsibilities
- Provide frontline and escalated support for manufacturing systems and operational technology, including Zebra printers (ZPL configuration and troubleshooting), barcode scanners, production-floor workstations and displays, shop-floor networking, and connected IoT devices.
- Troubleshoot and resolve hardware, software, application, and network issues impacting production, with urgency and precision to minimize downtime.
- Act as a primary responder for manufacturing system incidents and coordinate cross-functional resolution efforts when necessary.
- Support data-related tasks and production workflows, including basic query troubleshooting using SQL and Splunk; Python is a plus.
- Coordinate IT support with the broader IT team.
- Maintain knowledge base articles and support documentation for supported systems and processes.
Benefits
- Comprehensive medical insurance; Saronic pays 100% of the employee premium and 80% of dependent premiums.
- Dental and vision insurance; Saronic pays 100% of the basic-plan employee premium and 80% of dependent premiums.
- Generous PTO and holidays.
- Paid maternity and paternity leave.
- Competitive salary with opportunities for performance-based bonuses.
- 401(k) plan with company match.
- Stock options.
- Basic life insurance and short- and long-term disability coverage.
- Discounted pet insurance options, including a 24/7 Telehealth helpline.
- Free lunch benefit and unlimited free drinks and snacks in the office.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
