IT Operations Executive

Startech Networks

2d•Remote

About The Position

The IT Operations Executive provides hands-on leadership of IT operations, ensuring reliable systems, secure access, and high-quality support for users across India and the United States. The role acts as an IT lead and supports operational excellence across global environments. It is India-based, with scheduled overlap with US time zones and on-call support during critical incidents.

Requirements

Bachelor’s degree in IT, Computer Science, or a related field.
5–8+ years of experience in IT operations or infrastructure roles.
Experience supporting US-based users from India.
Demonstrated hands-on troubleshooting and leadership experience.
Windows administration skills.
Experience with Microsoft 365, Active Directory, and Azure AD / Entra ID.
Experience with cloud platforms such as Azure or AWS.
Networking fundamentals, including VPN, firewalls, DNS, and DHCP.
Familiarity with endpoint and security tools, including EDR, MDM, and patching.
Strong problem-solving skills and an ownership mindset.
Clear communication skills with US stakeholders and a remote workforce.
Ability to work across time zones and handle critical incidents.

Responsibilities

Lead daily IT operations for users in India and the United States.
Act as an escalation point for incidents and outages and ensure SLA adherence for incidents, service requests, and changes.
Improve IT communications and tools, including the intranet, social media, and web content aggregation.
Administer and support cloud, on-premises, and hybrid environments.
Troubleshoot hardware, operating system, application, printer, and peripheral issues.
Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
Manage servers, backups, patching, and system health.
Support office IT setups, employee onboarding, inventory management, and remote-workforce tools.
Manage user provisioning, de-provisioning, and role-based access.
Assist with audits, vulnerability remediation, and incident response.
Implement and enforce security controls, endpoint protection, and identity and access management.
Ensure smooth employee onboarding and offboarding in India and the United States.
Support collaboration tools, including Microsoft 365, email, and conferencing, and improve user experience and support quality.
Guide IT engineers and service desk staff and coordinate with management.
Coordinate with vendors, internet service providers, cloud providers, and managed service providers.
Maintain asset inventories and software license tracking.
Maintain standard operating procedures, runbooks, and IT documentation.
Support ITIL incident, problem, and change management processes.
Standardize tools and configurations across regions.
Provide on-call support during critical incidents.