Mgr, IT Operations
About The Position
The Manager of IT Operations plans, coordinates, directs, and designs information technology activities and provides administrative direction and support for daily operational activities. The role defines and implements IT policies, procedures, and best practices within its designated area. It typically manages a team of professionals and uses operational and strategic planning to foster innovation, plan projects, and organize and negotiate resource allocation. The role allocates resources and manages deployment, monitoring, maintenance, development, upgrades, and support for designated IT solutions. It executes IT projects, benchmarks and reports on IT solutions, and recommends improvements and growth. It may negotiate and administer vendor, outsourcer, and consultant contracts and service agreements, and works with stakeholders to define business solutions and requirements for technology enhancements. It implements clear IT project management techniques and processes. Other duties may be assigned.
Requirements
- An accredited four-year degree or global equivalent in an applicable field and ten years of work-related experience, or a combination of education and directly related experience totaling fourteen years if non-degreed.
- Ability to communicate effectively with management, coworkers, clients, vendors, contractors, and other stakeholders.
- Job-related technical knowledge necessary to complete the job.
- Ability to learn and apply knowledge of applicable local, state/province, and federal/national statutes and guidelines.
- Ability to attend to detail and work in a time-conscious and time-effective manner.
- Ten years of IT-related experience in one or more of the following areas: data communications engineering; data and/or voice communications; hardware or software analysis; network administration; or management or installation and maintenance of data and/or voice communications equipment.
- Must be authorized to work in the country where the position is located.
Nice To Haves
- Accredited degree or global equivalent in Computer Science, Engineering, or a related technical discipline.
- An advanced degree (Master’s or global equivalent) is desirable.
- May require Certified Network Engineer (CNE or CNE/NT), Certified Network Administrator (CNA), or other applicable certifications.
- Effectively adapts to rapidly changing technology and applies it to business needs.
- Demonstrated strong technical and non-technical communication and presentation skills in oral and written formats.
Responsibilities
- Allocate resources and manage deployment, monitoring, maintenance, development, upgrades, and support of designated IT solutions.
- Execute IT projects, including conceptualizing, organizing, planning, and anticipating project needs.
- Benchmark, analyze, and report on IT solutions and make recommendations for their improvement and growth.
- May negotiate and administer vendor, outsourcer, and consultant contracts and service agreements.
- Work with stakeholders to define business solutions and requirements for technology enhancement implementations.
- Implement clear IT project management techniques and processes.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision plans.
- Employee assistance program (EAP).
- Disability coverage.
- Life insurance and accidental death and dismemberment (AD&D) coverage.
- Voluntary benefit plans.
- 401(k) with company match.
- Paid time off for salaried employees, including personal, bereavement, sick, and holiday leave.
- Paid sick leave per state requirement for craft employees.
- Parental leave.
- Training and development courses.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
