Program Mgr, IT
About The Position
The IT Program Manager oversees the budgeting, planning, and execution of multiple related, cross-functional IT projects. The role ensures that cross-project efforts, dependencies, and objectives are delivered on time and within budget. It directs complex IT applications and systems work across functional areas and technology platforms, and manages program planning, governance, scope, schedules, budgets, quality, risks, issues, communications, and delivery standards. The Program Manager works with business partners and technology leaders to define needs, develop program strategies and plans, assess proposed projects, and lead large-scale change initiatives. The position operates under normal office working conditions and requires occasional travel. Physical activities may include standing, walking, sitting, kneeling, stooping, bending, and lifting up to 10 pounds.
Requirements
- 8–10 years of project management experience.
- At least 3 years of program management experience across multiple IT projects.
- Project management experience in a retail environment.
- Suitable combination of education and experience will be considered.
- Strong experience and understanding of project management methodologies, such as Agile SCRUM, Waterfall, and PRINCE2.
- Expert skills with MS Projects, MS Office SharePoint, and Visio.
Nice To Haves
- Experience with retail logistics and distribution centers.
- Bachelor’s degree in IT preferred.
- Master’s degree preferred.
- Project Management Professional (PMP) certification preferred.
- Six Sigma certification preferred.
- Lean certification preferred.
Responsibilities
- Direct and lead delivery of complex IT applications and systems, including multiple dependent projects across functional areas and technology platforms.
- Oversee program planning and direct and manage cross-functional team members.
- Meet with executive business partners and technology leaders to understand business goals and solution needs, and participate in defining business requirements.
- Develop program vision, strategy, approach, and implementation plans to achieve business outcomes.
- Facilitate development of business cases, program roadmaps, and governance structures that support Project Managers.
- Ensure integrated scope, schedule, budget, and quality across multiple project teams.
- Develop project charters and plans covering goals, objectives, strategy, scope, budget, schedules, risks, contingency plans, requirements, deliverables, timelines, work breakdown structures, use cases, test cases, and training needs as applicable.
- Identify, track, and manage program-level risks and issues; resolve escalations, remove roadblocks, develop contingency plans, and communicate status to executive leadership.
- Ensure appropriate sequencing of projects and identify interdependencies that may affect IT and other functional areas.
- Serve as the central point of program communication and status for team members, stakeholders, management, and executives.
- Apply technical disciplines such as process improvement, data analysis, architectural review, quality assurance, and facilitation; advise and support program team members.
- Assess potential projects, analyze business opportunities, define delivery approaches, estimate resources and schedules, create program artifacts, and gain agreement on project scope and approach with business or functional IT leaders.
- Influence and lead large-scale change initiatives.
- Ensure projects are appropriately budgeted and completed on time and within budget.
- Ensure adherence to established delivery standards and industry best practices.
Benefits
- Medical, dental, and vision coverage.
- Company-paid life and disability insurance.
- Paid parental leave.
- Tuition reimbursement.
- Adoption and surrogacy assistance.
- Other family planning resources.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
