MGR, IT - Software Development
About The Position
Citizens, Inc. is seeking a motivated, results-oriented IT Manager – Software Development to oversee the day-to-day operation of teams that develop and maintain the policy administration system, portals, internal applications, databases, reporting, and integrations. The role includes recruiting, performance management, career development and counseling, supporting company initiatives, and responding to business-user needs. The manager will maintain and advance development best practices, processes, and tools to promote efficient development and maintenance while ensuring adherence to audit controls and internal standards. This servant-leader will coordinate people and processes, lead initiatives of varying sizes, manage stakeholder expectations, and ensure projects are delivered on time and achieve their intended results. The position is full-time exempt, based at Citizens’ corporate headquarters in Austin, Texas. It reports to the Director of Information Technology. The workplace includes an open-plan office, conference rooms, a break area, nearby trails, an onsite gym and bank, free covered parking with electric-vehicle charging stations, and monthly employee events.
Requirements
- Bachelor’s degree.
- 5–7 years of supervisory or management experience, preferably in IT, technology, or insurance.
- Previous technical experience in the Microsoft stack, including familiarity with .NET engineering, to bridge business strategy and engineering; the role balances leadership, architecture design, and familiarity with Microsoft tools.
- Ability to solve problems creatively.
- Ability to prioritize and execute tasks effectively in a fast-paced environment.
- Strong verbal and written communication skills and active-listening skills.
- Familiarity with software-development tools, methodologies, and best practices.
- Proven track record of building and managing high-performing engineering teams.
- Experience establishing suitable metrics to measure individual and team performance and progress.
- Experience monitoring and reporting on the execution of business initiatives.
- Proven ability to complete projects within defined scope, budget, and timeline.
- Advanced proficiency in Microsoft Office Suite, specifically Project and PowerPoint.
Nice To Haves
- Insurance experience.
- Advanced knowledge of SharePoint.
- Knowledge of professional software-engineering practices and best practices across the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations.
Responsibilities
- Identify and select talent to build a diverse, effective team.
- Develop teams through staffing, communication, training, and staff development.
- Evaluate direct reports’ performance and provide career-development guidance, coaching, and mentoring.
- Manage multiple development initiatives by balancing business priorities, team capacity, dependencies, risks, and delivery commitments.
- Monitor and communicate project status, delivery metrics, risks, dependencies, and corrective actions to leadership.
- Develop and manage project schedules, resource plans, dependencies, risks, and delivery milestones.
- Direct and prioritize team work, delegate and coordinate development activities, and allocate resources efficiently to deliver scalable, high-quality solutions.
- Adjust team workloads, resources, and delivery plans in response to changing business needs.
- Partner with business stakeholders to translate operational needs into technical requirements and scalable solutions.
- Collaborate and communicate effectively with internal and external stakeholders, managing expectations around priorities, scope, timelines, and delivery.
- Lead team culture and hold members accountable for demonstrating company values and cultural behaviors; create and nurture a winning culture.
- Oversee application support, incident response, root-cause analysis, and resolution of recurring production issues.
- Handle stakeholder escalations and manage critical issues through resolution.
Benefits
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Short-term and long-term disability coverage.
- AD&D coverage.
- Group term life insurance.
- 401(k) with matching.
- Virtual visits.
- Employee Assistance Program.
- Generous paid time off.
- Paid holidays.
- Onsite gym.
- Free covered parking with electric-vehicle charging stations.
- Monthly employee events.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
