IT Operations Specialist

Avride • Austin, TX

9d • Onsite

About The Position

Avride is seeking an IT Operations Specialist to support day-to-day internal IT processes and help keep employees productive, equipped, and supported throughout their time at the company. The role primarily focuses on IT Operations, with opportunities to support internal IT systems and automation depending on the candidate’s experience and the team’s needs. The specialist works closely with HR, Security, Workplace, and other stakeholders to complete requests on time, resolve issues efficiently, and keep IT operations organized, reliable, and audit-ready. Remote work options are not available, and candidates must be authorized to work in the U.S. The employer is not offering relocation or sponsorship. Avride is an equal opportunity employer and provides reasonable accommodations to qualified applicants and employees with disabilities.

Requirements

• Experience in IT Operations, IT support, workplace support, or a similar internal IT role.
• Hands-on experience supporting employees with day-to-day IT requests in macOS, Windows, and Linux environments.
• Experience with onboarding and offboarding, equipment provisioning, software and license distribution, and access-related processes.
• Experience working with ticketing systems, request queues, and operational workflows involving SLA-sensitive tasks.
• Attention to detail in process-driven work and the ability to keep requests moving to completion.
• Authorization to work in the U.S.

Nice To Haves

• Experience with Google Workspace or similar internal IT systems.
• Experience with MDM or endpoint management tools such as Jamf, Intune, or similar.
• Experience helping administer internal IT systems, SaaS tools, or access management platforms.
• Python scripting skills or other automation experience.
• Experience in a fast-growing startup or product company.
• Experience supporting audit or compliance-related operational requirements in IT processes.

Responsibilities

• Support onboarding and offboarding, including device preparation, equipment returns, and coordination of required IT steps.
• Provide equipment, software, licenses, and day-to-day IT support to employees and contractors.
• Coordinate access requests and follow through on approvals and fulfillment to ensure timely access provisioning.
• Provide on-site employee support and address workplace IT needs such as meeting rooms, printers, and other shared office technology.
• Track hardware inventory and stock levels, organize equipment logistics, and support procurement-related follow-up as needed.
• Work with internal stakeholders to keep IT requests, operational processes, documentation, and SLA-sensitive tasks running smoothly.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed