IT Operations Specialist

Swarm Aero•Fayetteville, AR

13d•$55,000 - $70,000

About The Position

Swarm Aero is seeking an IT Operations Specialist to own employees’ day-to-day technology experience and develop toward a Systems Administrator role as the company grows. The position works hands-on across Microsoft 365, Entra ID, endpoint management, identity, hardware, networking, security, and cloud infrastructure, collaborating with experienced Systems Administrators and the Head of IT. IT supports an aerospace company building autonomous aircraft, where technology, security, and infrastructure enable engineers and operators to build and deploy aircraft. The role is suited to an IT professional with a foundation in support or operations who is ready to take on increasingly complex systems and infrastructure responsibilities. Professional experience administering Microsoft 365 in a business environment is required, including familiarity with the Microsoft 365 Admin Center, Entra ID, Exchange Online, Teams, SharePoint, OneDrive, licensing, users, groups, shared resources, and access troubleshooting. Applicants must meet the stated U.S. export-control eligibility requirement.

Requirements

2–4 years of professional experience in IT support, desktop support, IT operations, endpoint administration, or a similar role.
Hands-on professional experience administering Microsoft 365 in a business environment.
Comfort administering the Microsoft 365 Admin Center, Entra ID/Azure AD, Exchange Online, Teams, SharePoint, OneDrive, Microsoft 365 licensing, shared mailboxes and resources, and MFA and basic authentication troubleshooting.
Strong Windows troubleshooting skills.
Experience provisioning, deploying, and supporting business laptops and employee hardware.
Some experience with Intune, another MDM platform, Active Directory, or endpoint-management tooling.
Ability to investigate beyond the immediate user symptom and determine whether an issue involves the endpoint, identity, application, permissions, or network.
Basic understanding of DNS, DHCP, IP addressing, Wi-Fi, VPNs, and general networking.
Strong organizational skills and ability to independently manage an active support queue.
Strong written and verbal communication skills.
Ability to create clear technical documentation and repeatable processes.
Willingness to handle hands-on employee support and increasingly complex systems work.
Curious, ownership-oriented mindset and ability to learn quickly in a fast-moving environment.
To comply with U.S. Government export regulations, applicants must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.

Nice To Haves

Experience with Microsoft Intune.
Experience with Windows Autopilot.
Experience with Jamf Pro.
Experience with PowerShell.
Experience with application packaging and deployment.
Experience with AWS or AWS GovCloud.
Experience with GCC High.
Experience with Juniper Mist.
Experience with CMMC or NIST 800-171.
Experience with Linux.
Experience with SAML, SSO, or SCIM.
Experience with GitLab.
Experience with Infrastructure as Code.
Experience with engineering applications such as Siemens NX, Teamcenter, MATLAB, Cameo, or similar platforms.

Responsibilities

Own and manage the day-to-day IT support queue, prioritizing and resolving employee issues.
Administer users, groups, licenses, shared mailboxes, distribution lists, shared calendars, and Microsoft 365 resources.
Perform day-to-day administration of Entra ID.
Support and troubleshoot Exchange Online, Teams, SharePoint, and OneDrive.
Manage user- and group-based access to company resources.
Troubleshoot account access, MFA, authentication, permissions, licensing, and Microsoft 365 service issues.
Support employee onboarding and offboarding across the Microsoft 365 environment.
Provision, deploy, configure, and maintain employee laptops and other IT hardware.
Manage hardware and software lifecycle processes.
Troubleshoot issues across multiple systems, considering endpoints, identity, applications, permissions, and networks.
Document solutions, procedures, and repeatable processes.
Identify opportunities to automate repetitive IT tasks and improve the employee technology experience.
Work with the Systems Administration team and progressively take on advanced responsibilities involving Intune and endpoint management, Conditional Access, enterprise applications, SSO and SCIM provisioning, privileged access, identity and access management, networking, cloud infrastructure, security and compliance, and automation.