IT Operations Specialist

Swarm Aero•Fayettevile, AR

12d

About The Position

Swarm Aero is seeking an IT Operations Specialist to own employees’ day-to-day technology experience while developing toward a Systems Administrator role as the company scales. The position works hands-on across Microsoft 365, Entra ID, endpoint management, identity, hardware, networking, security, and cloud infrastructure. The specialist will work directly with experienced Systems Administrators and the Head of IT, taking on more complex systems and infrastructure responsibilities over time. Professional experience administering Microsoft 365 in a business environment is required. IT at Swarm Aero supports a rapidly growing aerospace company, where technology, security, and infrastructure enable engineers and operators to build and deploy autonomous aircraft. The role offers early ownership and the opportunity to contribute to systems and processes as the company grows.

Requirements

2–4 years of professional experience in IT support, desktop support, IT operations, endpoint administration, or a similar role.
Hands-on professional experience administering Microsoft 365 in a business environment.
Comfort administering the Microsoft 365 Admin Center, Entra ID / Azure AD, Exchange Online, Teams, SharePoint, OneDrive, Microsoft 365 licensing, shared mailboxes and resources, and MFA and basic authentication troubleshooting.
Strong Windows troubleshooting skills.
Experience provisioning, deploying, and supporting business laptops and employee hardware.
Some experience with Intune, another MDM platform, Active Directory, or endpoint-management tooling.
Ability to troubleshoot beyond the immediate user symptom and determine whether an issue involves the endpoint, identity, application, permissions, or network.
Basic understanding of DNS, DHCP, IP addressing, Wi-Fi, VPNs, and general networking.
Strong organizational skills and ability to independently manage an active support queue.
Strong written and verbal communication skills.
Ability to create clear technical documentation and repeatable processes.
Willingness to handle hands-on employee support and increasingly complex systems work.
Curious, ownership-oriented mindset and ability to learn quickly in a fast-moving environment.
Must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain required authorizations from the U.S. Department of State, to conform to U.S. Government export regulations.

Nice To Haves

Experience with Microsoft Intune.
Experience with Windows Autopilot.
Experience with Jamf Pro.
Experience with PowerShell.
Experience with application packaging and deployment.
Experience with AWS / AWS GovCloud.
Experience with GCC High.
Experience with Juniper Mist.
Experience with CMMC / NIST 800-171.
Experience with Linux.
Experience with SAML / SSO / SCIM.
Experience with GitLab.
Experience with Infrastructure as Code.
Experience with engineering applications such as Siemens NX, Teamcenter, MATLAB, Cameo, or similar platforms.

Responsibilities

Own and manage the day-to-day IT support queue, prioritizing and resolving employee issues.
Administer users, groups, licenses, shared mailboxes, distribution lists, shared calendars, and Microsoft 365 resources.
Perform day-to-day administration of Entra ID.
Support and troubleshoot Exchange Online, Teams, SharePoint, and OneDrive.
Manage user- and group-based access to company resources.
Troubleshoot account access, MFA, authentication, permissions, licensing, and Microsoft 365 service issues.
Support employee onboarding and offboarding across the Microsoft 365 environment.
Provision, deploy, configure, and maintain employee laptops and other IT hardware.
Manage hardware and software lifecycle processes.
Troubleshoot issues across multiple systems rather than treating each application as an isolated product.
Document solutions, procedures, and repeatable processes.
Identify opportunities to automate repetitive IT tasks and improve the employee technology experience.
Work with the Systems Administration team and progressively take on responsibilities involving Intune and endpoint management, Conditional Access, enterprise applications, SSO and SCIM provisioning, privileged access, identity and access management, networking, cloud infrastructure, security and compliance, and automation.

Benefits

Meaningful equity in a high-growth defense technology company.
Competitive base salary commensurate with experience.
Medical, dental, and vision coverage.
401k.
PTO and paid sick leave.
Monthly wellness stipend.
Daily catered lunch (office).
Paid parental leave.
Direct impact on a critical national security mission.
Work with a world-class team of engineers and operators solving genuinely hard problems.